Is Included Health a good company to work for?

Included Health has an overall rating of 3.1 out of 5, based on over 747 reviews left anonymously by employees. This rating has been stable over the past 12 months. 43% of employees would recommend working at Included Health to a friend and 42% have a positive outlook for the business. The best reviews about Included Health have been left by employees working as Director , Manager and Records Specialist .

Does Included Health pay their employees well?

According to anonymously submitted Glassdoor reviews, Included Health employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Included Health. This rating has been stable over the past 12 months.

How satisfied are employees working at Included Health?

43% of Included Health employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Included Health 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Included Health?

Care Coordinator (64) , Nurse Practitioner (22) , Software Engineer (20) , Patient Care Coordinator (19) , Records Specialist (15) , Senior Software Engineer (13) , Physician (12) , Therapist (12) , Manager (11) , Director (10) , Registered Nurse (8) , Clinician (7) , Medical Records Specialist (7) , Psychologist (7) , Family Nurse Practitioner (6)

What are the pros of working at Included Health according to real employee reviews?

"The benefits are great." ((in 68 reviews)); "Great people that work very hard every day to help connect patients to the highest quality patients." ((in 56 reviews)); "Culture is great and super inclusive" ((in 46 reviews)); "Pay is decent" ((in 36 reviews)); "The team is collaborative and creative" ((in 33 reviews))

What are the cons of working at Included Health according to real employee reviews?

"Poor management highlighted by unrealistic expectations" ((in 32 reviews)); "Inexperienced leadership and unstable teams." ((in 23 reviews)); "Favored, often inexperienced managers aren't held accountable, leading to decreased morale and increased turnover." ((in 18 reviews)); "Frequent Layoffs" ((in 15 reviews)); "training was difficult due to too many reviewers" ((in 14 reviews))

What are employees saying about Included Health layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Included Health layoffs and their outlook for job security at Included Health in 2026.

What are the top reviewed Included Health locations?

San Francisco , Reno , Lewiston , New York , Houston , Los Angeles , Charlotte , Minneapolis , Phoenix , Dallas , San Diego , Chicago , Texas City , Denver , Philadelphia , Boston , California City , Tampa , Atlanta , Richmond , Arlington , Maine , Washington , Nashville , Indianapolis , Canton , Boulder , Colorado Springs , Seattle , Baltimore

Included Health reviews

3.1

43% would recommend to a friend

(693 total reviews)

Owen Tripp

57% approve of CEO

42% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Compensation and benefits

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.7

Senior management

Included Health has an employee rating of 3.1 out of 5 stars, based on 693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

693 reviews

4.0

Jun 1, 2023

Startup becoming more corporate

Care coordinator lead

Recommend

CEO approval

Business Outlook

Pros

The inclusivity and connection on the member care team is stellar. Everyone works together to make the job easier with the member care at the center. Good health insurance, good family leave options, and with the right manager your experience can be amazing.

Cons

Changes consistently implemented too quickly without enough foresight. Systems and workflows not always set up for success.

Included Health Response

2y

Thanks for sharing this insight into your appreciation for the team, benefits and managers at Included. We also hear your feedback on changes and processes, and know this has been a challenge as we scale our business. Our leadership is committed to managing through those pain points and continuing to develop sustainable processes that set us up to be more proactive and less reactive.

2.0

May 26, 2023

Went from my best job ever to a living nightmare

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I started at DOD in 2020 and it was a culture where we were working on manageable product commitments. Initially I felt appreciated and like I was making a difference in healthcare.

Cons

Since the merger with Grand Rounds and the company became Included Health, I have had FIVE managers in 3 years and my role has been continually redefined. I feel like I am always on the defense and trying to prove myself. Priorities are shifting and we are understaffed. I can't catch up and honestly would leave for a new job if the market was better. In addition it was a big blow to team morale when a talented team member reported concerns about a manager, and then that team member was asked to leave the company while the manager got a big pay out. I also feel like there is no room for course correcting from mistakes. My new (5th) manager wants me to take on new responsibilities that don't have a precedent, and I am beyond stressed out. When I bring up issues about workload, I am told to figure it out with my team. Great, thanks...

Included Health Response

2y

We take your feedback seriously and are sorry to hear your experience has been negative since the merger. The team is constantly striving to become better as we continue to evolve our business and ways of working. Since it sounds like this is specific to your experience, we recommend discussing these concerns with your manager and talking through potential strategies for achieving greater balance in your role. Your well-being is important to us and your manager is here to help.

5.0

May 25, 2023

Great company to work for

Customer care coordinator

Recommend

CEO approval

Business Outlook

Pros

There mission is what we strive to complete everyday

Cons

Tech issues and staff shortage

Included Health Response

2y

Thanks for all you do! We're committed to growing our team based on the needs of our business, and continue to actively hire. If there are specific concerns about tech or staffing challenges, your Manager and Talent Partner are great resources for further discussion.

Viewing 280 - 282 of 693 Reviews

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Client Success Manager

Virtual Care Referral Coordinator (Temp)

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Included Health

Included Health reviews

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Startup becoming more corporate

Went from my best job ever to a living nightmare

Great company to work for

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