Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

55% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Good benefit and time off." ((in 95 reviews)); "Good work life balance and ability to work from home." ((in 52 reviews)); "great people to work with" ((in 51 reviews)); "Great culture and envirmonent to be in" ((in 33 reviews)); "Employees are friendly and polite" ((in 20 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 43 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 21 reviews)); "hoppers at higher salary than long" ((in 19 reviews)); "Massive layoffs, confused management and lacks direction" ((in 17 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 12 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

55% would recommend to a friend

(766 total reviews)

Gregory E. Deavens

48% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

766 reviews

4.0

Feb 1, 2024

Good pay

Research analyst

Recommend

CEO approval

Business Outlook

Pros

Hybrid of choice model throughout covid 19

Cons

Now the model is hybrid only, with mandate 3 days in person a week

2.0

Oct 28, 2021

So far okay. However, work and family life does not balance out if you work in CSR Member Help team.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Learning experience, opportunities, benefits are good, vacation PTO, tuition assistance

Cons

The managers will give you a schedule with 1 day off during the week BUT will give you a Friday 12-845 and a Saturday 9:45-6p schedule which leave you with not being able take care of your own well being. Your whole weekend is gone. You have no family connection. That will be your permanent schedule with the Sunday off and the one day during the week. Guess what they don’t care. Maybe the hire up don’t know how unbalanced that kind of schedule is. The company need to come up with a new strategy.

4.0

Sep 8, 2017

Senior Product Manager

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Everyone is like family. Stable environment that supports employees staying for a long period of time. Annual company bonus. Excellent community footprint.

Cons

Promote based on who you know not work quality. Allow employees with low productivity to remain which has a negative impact on overall department productivity and morale.

Viewing 40 - 42 of 766 Reviews

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Jobs at Independence Blue Cross

Lead EDI Specialist

Philadelphia, PA

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Customer Service Rep (Member Help Team)

Research Analyst (Medical Policy) - Hybrid (PA/NJ/DE)

Philadelphia, PA

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Research Analyst - Hybrid (PA/NJ/DE)

Philadelphia, PA

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College Co-op: Cash Application Analyst

Philadelphia, PA

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