Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

52% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Good benefit and time off." ((in 95 reviews)); "Great people to work with" ((in 47 reviews)); "Great culture and envirmonent to be in" ((in 36 reviews)); "Great coworkers & office perks (gym)" ((in 19 reviews)); "Good Work Environment and much to learn" ((in 13 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 47 reviews)); "Pay. Starting salary is low." ((in 20 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 19 reviews)); "Budget Adjustments due to layoffs" ((in 16 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 12 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

52% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (767 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

767 reviews

2.0

Apr 4, 2016

Client Service Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are ok not that great for an insurance company, pays more than most companies in the area, free gym membership, fitness classes offered

Cons

bad training, management not very helpful, feels like you work in a complaint department

4.0

Mar 22, 2016

Good place to work depending on the department you are in

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Stay away from the Underwriting department. After Obamacare took affect, the department laid-off half the employees in this department. In 2013, they made every employee in the department "re-apply" for their jobs. A good group of people were laid-off after that year and morale went downhill since then. I once worked with managers who are now out of their management position and are senior underwriters instead. On the other hand, benefits are good. There is an entire cafeteria floor and free gym. So it really depends on the department you work in. Some departments are good, while others you need to stay away from.

Cons

Very conservative environment; Tend to pass on really good external candidates for internal hires

4.0

Mar 12, 2016

Good experience, personally

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Plenty of room to exceed if you're willing to put in the work and be even a bit outgoing (and get along with your closer management). -great direct supervisor/managers, from personal experience -amazing work/life balance allowed. You'll often be rewarded for putting in the extra time, but rarely punished for not sticking to the regular hours (next line) -37.5 hour work week!

Cons

-many employees coasting and not growing, which can be alright. It can make the place feel stale sometimes. This does provide an opportunity to shine for those who go above and beyond. -many who do shine and/or go above and beyond leave for consulting, promotions, etc -politics, but probably common to most med-large companies -sometimes feels like moral is low across employees - i don't feel the same, I won't deny having a positive bias though

Viewing 571 - 573 of 767 Reviews

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Jobs at Independence Blue Cross

Customer Service Rep (Member Help Team)

Supervisor- Operations

Health Coach RN - remote (PA/NJ/DE)

Supervisor Operations

Manager - Operations-(AHNJ) Hybrid