Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

52% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Companies offers great benefits to full time employees" ((in 93 reviews)); "Great people to work with" ((in 46 reviews)); "Great culture and envirmonent to be in" ((in 39 reviews)); "Great coworkers & office perks (gym)" ((in 20 reviews)); "The employees are great ar a personal level." ((in 18 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 47 reviews)); "Pay. Starting salary is low." ((in 20 reviews)); "People are most likely stressed or bitter due to layoffs and having more work dumped on them." ((in 20 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 20 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 12 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

52% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (767 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

767 reviews

1.0

Nov 3, 2025

Member Services is a hot mess.

Medicare customer service

Recommend

CEO approval

Business Outlook

Pros

The trainers are kind, and want you to understand the material. They will take time to make sure you are absorbing the information.

Cons

- Leadership has control issues, petty, passive aggressive, and will attempt to undermine your intelligence - Metrics are almost unattainable - Your adherence is hard to maintain because you if you go on your lunch or break late due to a call, it is still counted against you. - The actual everyday process is sloppy, and there is not enough help, even the teamleads are constantly on the phones. - You are doing 7 jobs in 1, and call back are very hard to do. Leadership is looking for someone to plan instead of addressing the root problem - The only want to do good within this department is to mentally drain yourself and this department is not worth your energy

4.0

Jul 21, 2025

Sad to see IBX decline

Manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits and decent salary. Some good programs for development and networking. Many nice people.

Cons

Poor leadership and financial troubles over the last few years have led to serious issues, including layoffs of key positions. The focus seems to be on investing everything in tech upgrades and AI, rather than human experience and skills There is a tolerance of bullying and blacklisting of people, including by individuals in HR. The actions of the company and senior leaders are often not aligned with their stated values or their PR strategy.

3.0

Jul 15, 2025

Difficult

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits and Perks. Blue Crew. Pay is decent for the role. Work/Life balance is tolerable, as they do try to work with you.

Cons

Micromanaging supervisors. Help is slow or non existent. Atmosphere is ‘professional’ and somewhat intolerant. All the responsibility is on the phone associates, with precious little help from supervisors and above. Invisible supervisors.

Viewing 124 - 126 of 767 Reviews

Top companies for "Compensation and Benefits" near you

Liberty Mutual Insurance

3.8★Compensation & Benefits

Progressive Insurance

3.9★Compensation & Benefits

USAA

3.8★Compensation & Benefits

Travelers

4.2★Compensation & Benefits

Jobs at Independence Blue Cross

College Co-op: Supplemental Programs Business Analyst

Credentialing Quality Assurance Coordinator

College Co-op: Cash Application Analyst

Philadelphia, PA

View job