Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

52% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Benefits are good compared to other companies; health insurance benefits are below average compared to other companies in metropolitan Philadelphia." ((in 94 reviews)); "great people to work with" ((in 44 reviews)); "Great culture and envirmonent to be in" ((in 33 reviews)); "Great coworkers & office perks (gym)" ((in 21 reviews)); "Salary and work from home were nice." ((in 17 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 45 reviews)); "Pay. Starting salary is low." ((in 19 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 19 reviews)); "Budget Adjustments due to layoffs" ((in 18 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 12 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

52% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (767 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

767 reviews

5.0

Aug 18, 2023

Get Place To Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Management is great and everyone at the company is very helpful. Training was 12 weeks long and very in depth. PTO available upfront and very easy to request time off. Paid holidays. Monday through Friday job. Call volume is manageable.

Cons

Health insurance is very expensive. Lunches are cut to 30 minutes if the call volume is really high, sick time not available for remote employees outside of Philadelphia.

5.0

Aug 16, 2023

Amazing Company Culture

Manager

Recommend

CEO approval

Business Outlook

Pros

Independence is an incredible company that values it's people as much as its purpose. The culture is inclusive, and a strong believer in work-life balance. The work is rewarding.

Cons

Many people love the company and want to stay so it can be challenging to move up without moving departments.

4.0

Aug 15, 2023

Great place to work

Hr representative

Recommend

CEO approval

Business Outlook

Pros

Learn a variety of project management skills, great culture, great benefits, PTO, WFH

Cons

A lot of meetings, not enough advancement opportunities in HR

Viewing 166 - 168 of 767 Reviews

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Jobs at Independence Blue Cross

Customer Service Rep (Member Help Team)

Manager Client Marketing & Engagement

Philadelphia, PA

View job

Senior Data & Reporting Specialist

College Co-op: Supplemental Programs Business Analyst

Issue Resolution Specialist