Does Independent Health pay their employees well?

According to anonymously submitted Glassdoor reviews, Independent Health employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Independent Health. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Independent Health?

46% of Independent Health employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independent Health 3.9 out of 5 for work life balance, 3.5 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Independent Health?

Customer Service Representative (9) , Customer Service Representative (CSR) (5) , Anonymous (4) , Project Manager (4) , Manager (3) , Member Service Representative (3) , Supervisor (3) , Director (2) , Intern (2) , QA Analyst (2) , Research Analyst (2)

What are the pros of working at Independent Health according to real employee reviews?

"Great benefits and employee perks." ((in 23 reviews)); "Great people to work with" ((in 18 reviews)); "Work from home, flexibility, great benefits" ((in 12 reviews)); "as the title of the review describes, the company has a great culture for its employees and I am very happy with the people I work with." ((in 11 reviews)); "Great coworkers." ((in 8 reviews))

What are the cons of working at Independent Health according to real employee reviews?

"no room to grow, low pay" ((in 9 reviews)); "Lack of parking" ((in 5 reviews)); "Salary is billed as "competitive" but not great." ((in 4 reviews)); "This creates mediocre leadership." ((in 4 reviews)); "You are better off applying somewhere else because there's no room for advancement and you will be treated like an outsider." ((in 4 reviews))

What are employees saying about Independent Health layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independent Health layoffs and their outlook for job security at Independent Health in 2026.

What are the top reviewed Independent Health locations?

Buffalo , Williamsville , Amherst , Edison , Lakewood , New York , Dallas

Independent Health reviews

3.3

46% would recommend to a friend

(178 total reviews)

Michael W. Cropp

67% approve of CEO

18% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (178 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independent Health has an employee rating of 3.3 out of 5 stars, based on 178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independent Health employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

178 reviews

4.0

Mar 4, 2015

No complaints

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great insurance benefits as well as PTO; good work-life balance philosophy

Cons

not much room for advancement

3.0

Jan 8, 2015

Stressful

Patient services representative

Recommend

CEO approval

Business Outlook

Pros

Good coworkers, supportive and friendly

Cons

Stressful calls, nonstop, fast-paced, lots of different areas of responsibility

1.0

Nov 26, 2014

Formerly Great Company

Management

Recommend

CEO approval

Business Outlook

Pros

Good health insurance benefits. Many employees would be willing to put members first if management provides consistent leadership and rewards effective work instead of busy work.

Cons

Leadership has failed the company and the community. There is no consistent direction and CEO looks to blame consultants, employees, the economy and "an overly complicated health care system" instead of his inability to pick a strategy and lead dedicated employees.

Viewing 166 - 168 of 178 Reviews

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Jobs at Independent Health

Customer Service Representative

Corporate Wellness Specialist

Actuarial Analyst-Associate