Pros
Opportunity to meet great people on a peer-to-peer level and develop friendships. It is a good place to for someone right out of college to develop a real life understanding of business and business politics.
Cons
Pay for account staff is about 20% less than industry standard with those in IT seeing greater disparity. Stress level for all is off the charts and salary does not compensate for the detrimental effects. Women on account staff can work their way up the ladder but you have to be comfortable stroking the egos of the men ahead of you. Executives accept you if you are a Stepford woman...you must look alike, act alike and talk alike to succeed. If you are the type of person who comes to work to do their job to the best of their abilities and refuses to play the office politics game---this is not the place for you--you will not be permitted to succeed. When account staff leave their positions, they generally do not fill that position from outside the company and will push the abandoned accounts to current staff with little consideration of workload levels and employee burn out. Unfortunately, this results in clients not receiving the level of service they deserve. Executive decision to cut call center staffing has resulted in poor Communicator training and development; poor client campaign results. However, the Account Staff is blamed for the poor results and promotions withheld as a result. Account Staff is not culturally diverse.
