InfoCision reviews

2.5

25% would recommend to a friend

(812 total reviews)
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Craig Taylor

48% approve of CEO

37% positive business outlook

InfoCision has an employee rating of 2.5 out of 5 stars, based on 812 company reviews on Glassdoor which indicates that most employees have an average working experience there. The InfoCision employee rating is 30% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

812 reviews
1.0
Oct 24, 2017

Run far and fast from this company!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home is the only pro!

Cons

Will end assignment without notice Aline Card Lack of communication The hiring process starts with an interview and speed test and everyone seems nice. then during training they ask if you will sign paperwork you can just look over later. you put in your direct deposit information and even if you do they will put your pay check on an Aline card with fees (at least that's what happened with me due to an "error" with my direct deposit information which I was not notified of until I called wondering why I wasn't paid.) The job itself is back to back outbound calling calls for non-profit organizations which they will tell you are people that have donated before and welcome the calls. when you get on the phones however it is a lot of angry people wondering why you are calling so much which is par for the course for telemarketing, I suppose so no big deal but don't be fooled by the recruiter. don't get too comfortable in the position though. they will end your assignment with no notice or feedback. I was only there a few days and did exactly as I was told with no negative feedback. and then cut loose with no reason given.

1.0
Apr 2, 2021
Recommend
CEO approval
Business Outlook

Pros

There sadly aren't any pros.

Cons

If you are thinking about applying to work here, please consider another company to work for. I have worked in call centers for the past 15-20 years. I promise I am not exaggerating when I say this is by far the worst call center I have ever worked. The people who supervised me were ok and did the best they could do with the 2-3 days of actual training. However the overall structure of the company is horrendous. For starters, the wages are terrible; I was paid $9 an hour. For the quality of work they demand from you, the pay is nowhere near correlative. They try to dangle the "bonus" incentive in front of you and massively underrate the near level of perfection you have to have in both sales and quality of calls in order to get your bonus. It's your typical dangle a doughnut in front of a fat guy on a treadmill strategy/scam. There is no time to breathe in-between calls; they expect you to place calls within 3 seconds of every call ALL DAY, expect you to be the second-coming of Grant Cardone in calls and have no problem writing you an incident report if you fail to do so. This would be a decent job if they paid a base rate of like $14-15 a hour. However, they pay you just over the poverty level but expect high-quality performance. Its laughable. My honest advice is to just do the 1st week training and get that $450 check and go about your way. I'm quitting as soon as I find literally any other job at this point.

3.0
Apr 19, 2017
Recommend
CEO approval
Business Outlook

Pros

- Great pay, not the best in the industry, but definitely not the worst. - Bonuses are nice - Campaigns are interesting - Some people are great to work with - Paid training is great - Supervisors can be helpful

Cons

- Too formal of a dress code for what you're doing, especially because no one but co-workers and supervisors see you. - The pay is definitely not enough to balance out the emotional and psychological stress you deal with from the people that you call. - The bonuses are nice when you manage them. You seemingly have to bend over backwards in order to maintain top performance, though. - At first you think you'll be doing only one section, and for the most time you are. But sometimes Volunteer Recruitment doesn't have enough calls so you find yourself doing tech calls, sales calls, handling Time Warner Cable, Political, etc. And depending on te section, you really are hounding people for money - all the time. Those whom you call constantly say I'm on the DNC and so forth and really don't want to talk to anyone and yet Infocision programs into the dialer so that means these people are sometimes getting called at least 3 times a day and getting any money out of them -- no matter what the cause, is similar to pulling teeth without any anaesthetic. It's painful for the both of you and if you don't walk away at the end of every day with a headache - you can rest assured that you at least sponged some money from people that really couldn't afford it for campaigns that really should be helping them sometimes or for campaigns for faith healer frauds that live in great big mansions while their cultlike fellowship dies around them, or worse, you're raising money for political reps from the disabled - 'limited income' people that make probably under $1,ooo a month that those reps don't care to represent. - Rules are strict and often based on favoritism - several fellow communicators can talk trash to those whom they are calling or who call in and yet if you do the same, you'll be penalized. Sometimes you are put through 'counseling' but then for less severe offenses, you can be fired at the drop of a hat. - And all forbid if you are terminated because then you will be gossiped about by every supervisor that can when a new possible job calls to check on previous employers. SEVERAL former employees I have spoken with have admitted that it took them months to be able to find work after Infocision until they learned, as I did just why that was. We finally get that one possible employer that is honest about how brutal Infocision is with their 'reviews', actually coming close to the illegal level of 'blacklisting' by sharing more than just wage, position, the length of employment, and the reason for termination. They take it to the next step of spilling the beans about the little reports on performance, behavior, call quality, and even personal opinion of you and often have been known to exaggerate circumstance as well as fabricate some things from thin air, then lastly they will state their opinion quite openly on whether they think the person who called them should hire you or not.

Viewing 4 - 6 of 812 Reviews

Glassdoor has 831 InfoCision reviews submitted anonymously by InfoCision employees. Read employee reviews and ratings on Glassdoor to decide if InfoCision is right for you.