Is InfoCision a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at InfoCision have rated their employer with 1.7 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of InfoCision employees being 2.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at InfoCision now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at InfoCision .

Does InfoCision pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at InfoCision with 2.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 16.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at InfoCision.

What are the top reviewed jobs at InfoCision?

Communicator (164) , Customer Service Representative (103) , Call Center Representative (32) , Customer Service Representative (CSR) (22) , Telemarketer (19) , Program Supervisor (13) , Sales Representative (11) , Fundraiser (9) , Business Account Manager (8) , Call Center Agent (8) , Call Center Supervisor (8) , Communications (7) , Account Representative (6) , Applications Developer (6) , Customer Service (6)

What are the pros of working at InfoCision according to real employee reviews?

"Work from home is awesome" ((in 68 reviews)); "People are nice and if you need help you just need to ask and someone will help." ((in 55 reviews)); "The benefits are good and reasonable with today's rates!" ((in 23 reviews)); "Flexible hours and able to makeup hours" ((in 20 reviews)); "Flexible schedule to fit my needs was easily met." ((in 19 reviews))

What are the cons of working at InfoCision according to real employee reviews?

"poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." ((in 32 reviews)); "Bad training "classes"" ((in 30 reviews)); "Unexperienced and unprofessional supervisors." ((in 26 reviews)); "$100 Bonus on your check if you meet the weekly star system goals posted." ((in 15 reviews)); "Managers have no clue what is happening and would rather be Social with other then doing work." ((in 12 reviews))

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InfoCision

InfoCision Customer Service Representative CSR reviews

1.7

1% would recommend to a friend

(22 total reviews)

Craig Taylor

1% approve of CEO

Ratings by category

2.3

Work/Life balance

2.0

Culture & values

2.0

Diversity & inclusion

2.0

Senior management

2.0

Compensation and benefits

2.0

Career opportunities

Customer Service Representative (CSR) employees have rated InfoCision with 1.7 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. InfoCision is rated 52% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

22 reviews

2.0

Nov 10, 2021

no clear direction

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Paid weekly. and lively to take a cash advance

Cons

No breaks, all scripted interactions, no real benefits

3.0

Nov 9, 2021

Just another number

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

People are nice, can get help most of the time

Cons

Don't follow through on promises and put you in position that you expressed during initial interview that you did not want to do. Telling you it's temporary only to find out months later it is permanent and you have no say over it.

1.0

Jul 9, 2021

Stay far away

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There are no Pros. RUN!!

Cons

The whole company is full of cons.

Viewing 16 - 18 of 22 Reviews

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Jobs at InfoCision

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Entry Level Supervisor-Remote

InfoCision reviews FAQs

InfoCision reviews InfoCision Customer Service Representative (CSR) reviews

InfoCision

InfoCision Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

no clear direction

Just another number

Stay far away

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