Is InfoCision a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at InfoCision have rated their employer with 1.7 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of InfoCision employees being 2.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at InfoCision now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at InfoCision .

Does InfoCision pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at InfoCision with 2.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 16.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at InfoCision.

What are the top reviewed jobs at InfoCision?

Communicator (164) , Customer Service Representative (103) , Call Center Representative (32) , Customer Service Representative (CSR) (22) , Telemarketer (19) , Program Supervisor (13) , Sales Representative (11) , Fundraiser (9) , Business Account Manager (8) , Call Center Agent (8) , Call Center Supervisor (8) , Communications (7) , Account Representative (6) , Applications Developer (6) , Customer Service (6)

What are the pros of working at InfoCision according to real employee reviews?

"Work from home is awesome" ((in 68 reviews)); "People are nice and if you need help you just need to ask and someone will help." ((in 55 reviews)); "The benefits are good and reasonable with today's rates!" ((in 23 reviews)); "Flexible hours and able to makeup hours" ((in 20 reviews)); "Flexible schedule to fit my needs was easily met." ((in 19 reviews))

What are the cons of working at InfoCision according to real employee reviews?

"poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." ((in 32 reviews)); "Bad training "classes"" ((in 30 reviews)); "Unexperienced and unprofessional supervisors." ((in 26 reviews)); "$100 Bonus on your check if you meet the weekly star system goals posted." ((in 15 reviews)); "Managers have no clue what is happening and would rather be Social with other then doing work." ((in 12 reviews))

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InfoCision

InfoCision Customer Service Representative CSR reviews

1.7

1% would recommend to a friend

(22 total reviews)

Craig Taylor

1% approve of CEO

Ratings by category

2.3

Work/Life balance

2.0

Culture & values

2.0

Diversity & inclusion

2.0

Senior management

2.0

Compensation and benefits

2.0

Career opportunities

Customer Service Representative (CSR) employees have rated InfoCision with 1.7 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. InfoCision is rated 52% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

22 reviews

2.0

May 10, 2021

Friendly but cheap and disorganized

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

flexible hours, friendly staff employees. Remote work from home available.

Cons

Does 3rd party CS for various companies. Very difficult to achieve performance goals which are tied to bonus pay and 6 mo/annual reviews. Therefore don't expect to get a raise. Training for complex clients is minimal and its sink or swim. They will help, but it is very stressful to learn while talking to real customers. Business software is unreliable, have constant problems due to changes and connectivity. No PTO.

3.0

Mar 8, 2021

Flexible Job That Pays You Weekly Remote Work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible- Work the days you want as long as you work 40 hrs. a week.

Cons

Technical Issues. One particular client depends on a very difficult software. lack of supervisors to help with issues.

1.0

Jan 26, 2021

Idk

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very easy job very friendly environment.

Cons

Did not care about employees with children when kids first came home from school due to covid outbreak... they forced all those employees to resign because the management said they would replace them because they had no intentions on closing the call center.

Viewing 19 - 21 of 22 Reviews

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Entry Level Supervisor-Remote

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InfoCision reviews InfoCision Customer Service Representative (CSR) reviews

InfoCision

InfoCision Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Friendly but cheap and disorganized

Flexible Job That Pays You Weekly Remote Work

Idk

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