InfoCision reviews

2.5

25% would recommend to a friend

(302 total reviews)
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Craig Taylor

48% approve of CEO

37% positive business outlook

Reviews by job title

302 reviews

Reviews about "Compensation"

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5.0
Dec 13, 2015
Recommend
CEO approval
Business Outlook

Pros

The employees who have been there for years. I was also able to advance into 2 different roles while I was employed there for 5 years. Some supervisors were fantastic and some were not, but you really get that anywhere. The facility was great too, super comfortable, the deck was beautiful and the location was great. They also offer tuition reimbursement which I used to receive an associates degree.

Cons

The pay variance of the employees based on performance. Some of the hardest, most dedicated people didn't get a higher differential while others who were "sneaky" in getting sales and donations were getting paid much higher. However some who were honest and just took a lot of calls made good money.

4.0
Sep 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Salary is good. As long as you follow the rules and communicate with the supervisors, everything will run well.

Cons

In my case I just started, and the company as well where we are located. So medical benefits are "on the way". And vacations and sick days can be better, considering the pressure and the job how it runs.

1.0
Aug 7, 2015
Recommend
CEO approval
Business Outlook

Pros

The people I worked with were sincere, committed and passionate about their work. Faith-Based Communicators bonded over an informal communicator-led worship service held in the break room on Wednesday or Thursday evenings. We read passages from the Bible, sang hymns and prayed for one another. We prayed for the success of the programs before each calling period. The programs we called for deserved all of the time and attention afforded them. We called for programs that clothed the homeless and fed the hungry. You could easily become lost in a script and focus solely on the emotional aspects of reaching out to a hurting world. Volunteer recruitment also supports worthy causes. I spoke with families and individuals directly impacted by devastating diseases. I will never forget the way I felt after I spoke with a grieving father. He had recently lost his 14 year old daughter to an aggressive form of leukemia. The script I read seemed bland and dull before I spoke with him. It's easy to forget there are faces behind statistics.

Cons

Where do I begin? *A lack of trust in employees. I wasn't feeling well during a calling period, so I took a bathroom break. A supervisor came looking for me after a few minutes. He became suspicious because he had bad experiences at another InfoCision location's call center in Ohio. The InfoCision call center in Ohio was located near a prison, so many of the employees were former inmates. I believe he realized I was ill. but he didn't apologize for his actions. *Low pay and long hours. *Working at least one weekend day. I usually ended up working both weekend days,so I missed out on family gatherings and outings with friends. *Emotional labor aspect of work. Physical labor is demanding of the body; emotional labor strips the soul. I can't count the number of times I walked out of the building with my heart pounding and tears in my eyes. It's difficult to not have a sense of self-loathing when you feel as though you've taken the last cent from a needy person to line someone's coffers. *Lack of recognition *Shredding call lists. Calling the same donors over and over again for donations. *Politicized work. Faith Based programs frequently mixed secular politics with religion. *Small raises, if any *Revolving door of employees. Doesn't retention matter? Shouldn't a business go out of its way to keep high-performers? *Blase attitude about objections. So what it they're on a fixed income? You're on a fixed income too. You're not getting a raise. Difficult to say to a potential donor with nothing to eat for Thanksgiving except a can of peaches. *Second and Third Attempts to overcome objections. Why doesn't No mean No?

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