Pros
+The job gave me a work/life balance that allowed me to disconnect from work once I left the office. +I had great immediate managers that cared for me and my work/life balance.
Cons
-Advancement in the company did not promise you advancement in pay (there was no baseline salary for each position) -Advancement only happened if you were friends or family with senior management.. -Senior management on the account staff (sales) side of the organization micro-managed the call center organization (both actual CC staff and CC support staff). -Senior management cared more about placing blame than fixing and overcoming issues. -The company was slow to give up old legacy way of doing things and because of this has been losing market share and profitability for multiple years.
