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Information Services Group

Engaged Employer

Information Services Group reviews

3.9

80% would recommend to a friend

(495 total reviews)
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Michael P. Connors

82% approve of CEO

73% positive business outlook

Information Services Group has an employee rating of 3.9 out of 5 stars, based on 495 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Information Services Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

495 reviews
1.0
Jun 20, 2014

Haven't paid bonuses in years.

Recommend
CEO approval
Business Outlook

Pros

Boutique consultancies can be magical - at one point, the firms under the ISG banner were likely very magical indeed (Compass, TPI). For younger folks at the beginning of their career, ISG will offer a broad array of experience and opportunity that a larger consulting firm simply cannot.

Cons

There are several major problems with ISG: First, leadership. ISG is actually a group of investors who bought at the wrong time (2007) and paid too much and promptly loaded the firm up with debt. Their plan was to flip the company, but were caught without a chair when the music stopped. So they have pursued a more equity development strategy to "increase EBIDTA." That's fine, except consulting is highly perishable - these guys want annuity income. So the consulting business is a stepchild. Make no mistake - the leadership has stripped employee benefits to the bone to fund the executive suite (bonuses are not paid; profit sharing contribution was reduced from 12.5% to 3%; conferences haven't been funded in years; annual raises are virtually non-existent, etc.), Second. ISG has lost most of it's core people - mid management is well meaning, but not strong players. When ISG purchased the firm, they slashed compensation for their top performers by over 30%, which drove a lot of people out the door; and created lousy morale. This has been compounded over the years by chronic and severe underpayment of bonuses (average of about 10-cents on the $1 of bonus; at the same time the CEO's pay package increased 60%). Third, culture. It's hard to run a virtual company. You have to give people a chance to meet one another from time to time. This firm has not held an in-person conference in 5-years. Exception are analyst-level employees who must go to one of the offices on Fridays (think long and hard before joining as an analyst within the gravitational pull of Stanford, CT).. Finally, overall strategy is meaningless. The core of ISG was 25-years of consulting. From an investment perspective, Consulting revenue is problematic because its highly perishable whereas selling data streams is more consistent. For years, ISG's leadership has been transforming the firm from consulting revenue to annuity revenue which has been modestly successful. But it grossly de-emphasizes the people aspect of the work. And Consulting is suffering, especially because the top brain-trust has walked out the door. Even though consulting is still highly profitable to ISG, it is treated as a wicked stepchild.

2.0
Jan 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Small consulting firm means you wear many hats so there are chances galore for newly minted entrants into the consulting field.

Cons

This firm is owned and managed by venture investors who's only mission in life is to cash-out and are doing whatever they believe is necessary to increase investor equity (they have spent about $350m-$400m buying the pieces that form ISG and have a current market cap of $135m as if December 2015). Their strategic direction is creating annuity recurring revenue streams - consulting revenue is considered too perishable to be sustainable and therefore less attractive to investors. Senior management has no prior experience running a consulting firm and have surrounded themselves with like-minded directors. Why is this important? Because if you're entering as a consultant (at any level), know you are a step-child. Also, ISGs stature in IT benchmarking (Compass) is almost zero these days - when ISG added Compass to the TPI portfolio many years ago, suppliers stopped agreeing to naming Compass as a benchmarker in outsourced contracts which turned off the data flow to Compass. Without market data, a benchmarker suffocates. For consulting, ISG management is single focused: how to increase billable rates while reducing their people-costs (my total compensation over 5-years declined 20% even with above average reviews) and seek to off-shore all work. This contrasts with a well managed consulting firm who seeks to increase client value and consultant productivity. ISGs CEO has publicly stated he considers consultants "fungible" and he's been quoted in interviews that he's proud ISG budgets no money for R&D because he can get employees to do it for free in their spare time. Nice guy I'm sure. Interview tip: ask about bonus payout history. For the 5-years I was there, bonuses were never fully funded (not that I didn't receive a bonus - I'm saying no one received their bonus except the C-suite). A couple years,!bonus was zero. Couple years, bonus was around 10% funded (meaning if your bonus was supposed to be 25%, you got 10% of 25% - 2.5%). My last year with ISG, I over-achieved all metrics including tripling my quota in revenue - I received 25% of my bonus which is why I left (and why many people leave). A close look at ISGs public financial statements reveals they don't even fund bonuses at a corporate level. The core issue is ISGs management wants to payout based on EBIDTA, and they set the EBIDTA bar for bonus payout significantly higher than what they report to Wall Street investor community (ask that in an interview - what is the bonus-payout EBIDTA threshold versus what is the investor forecast EBIDTA - in other words, C-Sute gets compensated for performance at a much lower performance threshold than you, as an employee, will be)

2.0
Nov 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Travel, expenses paid for when on a billable client, Fridays are basically off days, HR doesn't keep track of PTO

Cons

Methodology varies across company, two tiers of employees: legacy TPI and ISG - because of the merger all legacy TPI employees hate the "new" ISGers due to their dislike of CEO (despite him saving the company from going under MULTIPLE times - very ungrateful employees in my opinion; CEO is brilliant) and it creates hostility, ZERO sense of urgency when it comes to adapting and changing with the IT outsourcing world, Billable rates for analysts and consultants are outrageous in comparison to the amount of experience they posess, training for analysts is horrendous, say they will listen to your ideas or if you want to work somewhere else in the world, but they never do anything

Viewing 1 - 3 of 495 Reviews

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