Company had annual reviews and promised raise in June. June rolled around and no raise. By July, the CEO made an announcement that the company didn't make as much money as they had expected, and employees would not get the raises they were promised. Then after the employee outrage, only certain departments that "contributed to the company" received a raise. After the raise issue, the company responded to staff's request to be made aware of the company's profits. It was consistently making profits. No one could figure out why they refused the raises they promised, other than the new center in a new state opened and was not profitable as they expected.
There was a big push to increase the number of participants (clients), which is great. But they didn't increase staffing or the space at day centers. So staff were overworked, unable to meet clients' needs in a timely manner, run ragged.
Then the daily meeting went to only a few people from each department were allowed to attend, and needed to take notes for those who were not there. This was when it really went downhill. For clients with intense, urgent needs, the correct staff assigned to the client were not present and meetings were not productive. Small huddles to discuss the high needs were held, and the staff didn't show up who needed to be there.
With adding more clients, the day center was too full. Seemed like the company was just wanting more money.
In caring for clients with high needs, correct staffing ratios and effective meetings are a must for helping to serve at-risk, high-needs clients. This lead to good staff getting run down and leaving.
