The rehab department in each of the centers has a collection of degrees including masters, doctorates, and a pre-requisite bachelors (all therapists have this at MINIMUM). Despite this, they are being ruled (and I say ruled intentionally..) by someone with only a bachelors degree (no post-graduate education) in a discipline that is not even remotely related to physical, occupational, or speech therapy. There is something inherently wrong with this picture and with the heirarchy in this company. Part of the culture of the center (as mentioned above) includes our spending 5 minutes to decorate a coworkers desk who has been on vacation to celebrate their return. This same 'executive' as previously mentioned thought this small gesture unimportant and decided that if we could do this, we could spend 90 minutes out treating ONE participant (thereby ignoring my other 174 for those 90 minutes). Setting aside the flawed logic of this decision, it is clear that the impact those 5 minutes make for employee retention is lost on upper management (we are all replaceable after all)..
We were promised a loan forgiveness program to be initiated when the company went for profit, which never happened (I waited 2 years for this to occur before parting with the company.)
Despite each of the centers only having a loose grasp on policies and procedures within the company (understandable since they change often), expansion continues - opening new centers across the country and enrolling FAR too many participants each month. This makes providing care extremely difficult as we are CONSTANTLY playing catch-up. Upon my exit from InnovAge, I had 175 participants on my caseload (and growing) with no signs of additional therapists being approved for hire.
