Is Instacart a good company to work for?

Instacart has an overall rating of 3.6 out of 5, based on over 7,956 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 57% of employees would recommend working at Instacart to a friend and 44% have a positive outlook for the business. The best reviews about Instacart have been left by employees working as Area Manager , Data Scientist and Director .

Does Instacart pay their employees well?

According to anonymously submitted Glassdoor reviews, Instacart employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Instacart. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Instacart?

57% of Instacart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Instacart 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Instacart?

Personal Shopper (1302) , Full Service Shopper (1160) , In Store Shopper (530) , Instacart Full Service Shopper (161) , Independent Contractor (116) , Delivery Driver (113) , Driver (113) , Customer Service Representative (53) , Shift Lead (52) , Senior Software Engineer (51) , In-store Shopper (44) , Software Engineer (42) , Shopper and Driver (37) , Site Manager (35) , Full Time Shopper (32)

What are the pros of working at Instacart according to real employee reviews?

"Flexible Hours; no one looking over you shoulder; scavenger hunt and I love scavenger hunts; very easy going; nice pay" ((in 515 reviews)); "Can make good money only if you use a bot or maintain a straight 5 star rating." ((in 444 reviews)); "Flexible Schedule: Ability to choose your own hours and work when it suits you." ((in 310 reviews)); "Flexible schedule, Flexible schedule, and flexible schedule.." ((in 250 reviews)); "Great people to work with and learn from!" ((in 140 reviews))

What are the cons of working at Instacart according to real employee reviews?

"Instacart pay can be low and relies on tips to make the pay as generous as needed" ((in 618 reviews)); "Also there is literally no benefits to working here and for all this I deduct 3 stars." ((in 112 reviews)); "I have not shopped in a year bc the pay comes out to less than minimum wage now AND you're using your own vehicle!" ((in 64 reviews)); "Bad (no) training" ((in 49 reviews)); "Ads directors and managers are inexperienced in this industry" ((in 38 reviews))

What are employees saying about Instacart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Instacart layoffs and their outlook for job security at Instacart in 2026.

What are the top reviewed Instacart locations?

San Francisco , New York , Los Angeles , Atlanta , Chicago , Austin , San Diego , Philadelphia , Boston , Seattle , Miami , Houston , Dallas , Phoenix , Minneapolis , Denver , Las Vegas , Tampa , Charlotte , San Jose , Raleigh , Washington , Nashville , Saint Louis , Richmond , Portland , Columbus , Orlando , Buffalo , Jacksonville

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Instacart

Instacart reviews

3.6

57% would recommend to a friend

(1,883 total reviews)

Fidji Simo

48% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.4

Compensation and benefits

3.3

Culture & values

3.0

Career opportunities

2.9

Senior management

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,883 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

May 27, 2019

Great First Job

Shift lead

Recommend

CEO approval

Business Outlook

Pros

Very flexible scheduling. Easy to take days off. Very casual dress code. Constantly moving and doing things.

Cons

No PTO. Can be quite isolating because you don't interact with other shift leads face to face often. Don't have a solid place to work (i.e no desk)

3.0

May 15, 2019

Ok

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Make own hours. Drive were you want

Cons

Not enought hours. Lying customers.

4.0

Apr 7, 2019

A Supportive Environment that needs help in communicating

Shift lead

Recommend

CEO approval

Business Outlook

Pros

-Rewarding environment esp for management -Supportive, caring teammates and upper management -Growing company -Relatively easy going and fun working environment -Great health benefits -Schedule is flexible -Good opportunities to move up and have your own projects -Fun activities/events for the team

Cons

-Lack of Communication and Organization company wide -High Turnover of shoppers -App is pretty buggy -Shopper call center workers have limited training for the amount of bugs they encounter -Training in my experience was somewhat sparse -Sick day/vacation policy isnt great -Pay the same whether you manage 10 people or 40 (for shift lead)

Viewing 304 - 306 of 1,883 Reviews

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