Is Instacart a good company to work for?

Instacart has an overall rating of 3.6 out of 5, based on over 7,942 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 60% of employees would recommend working at Instacart to a friend and 49% have a positive outlook for the business. The best reviews about Instacart have been left by employees working as Area Manager , Data Scientist and Director .

Does Instacart pay their employees well?

According to anonymously submitted Glassdoor reviews, Instacart employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Instacart. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Instacart?

60% of Instacart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Instacart 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Instacart?

Personal Shopper (1301) , Full Service Shopper (1157) , In Store Shopper (529) , Instacart Full Service Shopper (161) , Independent Contractor (115) , Delivery Driver (112) , Driver (112) , Customer Service Representative (53) , Shift Lead (52) , Senior Software Engineer (50) , In-store Shopper (44) , Software Engineer (42) , Shopper and Driver (37) , Site Manager (35) , Full Time Shopper (32)

What are the pros of working at Instacart according to real employee reviews?

"Flexible Hours; no one looking over you shoulder; scavenger hunt and I love scavenger hunts; very easy going; nice pay" ((in 509 reviews)); "Good money when you get hours persistent work when there is work keeps you moving keeps you going very little dead time" ((in 451 reviews)); "Flexible schedule You accept the orders you feel are worth it Freedom Work individually You’re your own boss" ((in 319 reviews)); "Flexible schedule and easy app to use" ((in 247 reviews)); "Great people to work with and learn from!" ((in 138 reviews))

What are the cons of working at Instacart according to real employee reviews?

"Instacart pay can be low and relies on tips to make the pay as generous as needed" ((in 619 reviews)); "Also there is literally no benefits to working here and for all this I deduct 3 stars." ((in 117 reviews)); "Expect to spend enough money on your car that you end up making less than minimum wage." ((in 62 reviews)); "Bad (no) training" ((in 54 reviews)); "Ads directors and managers are inexperienced in this industry" ((in 40 reviews))

What are employees saying about Instacart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Instacart layoffs and their outlook for job security at Instacart in 2026.

What are the top reviewed Instacart locations?

San Francisco , New York , Los Angeles , Atlanta , Chicago , Austin , San Diego , Philadelphia , Boston , Miami , Seattle , Houston , Dallas , Minneapolis , Phoenix , Denver , Las Vegas , Tampa , Charlotte , San Jose , Raleigh , Washington , Nashville , Saint Louis , Richmond , Portland , Columbus , Orlando , Buffalo , Sacramento

Instacart reviews

3.6

60% would recommend to a friend

(1,879 total reviews)

Fidji Simo

53% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,879 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews

3.0

May 1, 2019

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- cool office - decent pay - good hours - free parking

Cons

- care more about the cool/hip/google-esque vibe of the office than they do about employee happiness and quality work - no opportunity to move up no matter how much you ask and prove yourself - chaotic work environment, lack of work flow/concrete protocol

5.0

Apr 5, 2019

Great team solving interesting problems

Director

Recommend

CEO approval

Business Outlook

Pros

Great coworkers: Incredibly smart but also very humble & collaborative Interesting business: Really complex business where you work on interesting problems; truly are never bored! High Ownership: In my experience, most roles have a lot of ownership over business problems, meaning there's potential for really high impact

Cons

The downside of lots of ownership & hard problems is that work-life balance can struggle. Definitely not a cultural norm that is expected, but something that comes naturally at times in some projects

1.0

Jan 1, 2019

Terrible, disingenuous management

In store shopper

Recommend

CEO approval

Business Outlook

Pros

Disruptive to the grocery industry? Is that a pro?

Cons

Gouge customers 20%. Intentionally underweight most of the fruits and vegetables in the app. resulting in higher $ actually being charged to the customers on a regular basis for produce. Apply undue pressure on the shoppers and then pay the shoppers on average much less than $15/hr. Calculate the tip from the customers on the lower store prices total, not on the higher total charges to the customer. Regularly leave bags at the stores undelivered. No true team spirit within the operations. Top management in San Fran rules by fear, deception, and disingenuousness.

Viewing 46 - 48 of 1,879 Reviews

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Jobs at Instacart

Fraud & Identity Specialist (Contract)

Associate Social Media Manager

Instacart

Instacart reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent

Great team solving interesting problems

Terrible, disingenuous management

Top companies for "Compensation and Benefits" near you

Jobs at Instacart