Instacart reviews

3.6

59% would recommend to a friend

(1,880 total reviews)
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Fidji Simo

51% approve of CEO

47% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,880 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jun 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, Good People, Good Future.

Cons

Toxic Culture, Back-Stabbing & Empty Promises I volunteered for a “nice-to-have” project with no hard deadline and kept my senior manager in the loop every week—discussing progress, blockers, and next steps in our one-on-one meetings. He’d always say, “I’m here to support you,” but in reality he never offered any tangible help—I was left troubleshooting alone, on an island. Then, in larger meetings with critical stakeholders, he’d feign surprise about our agreed plan and suddenly demand, “Why isn’t this done yet? Are there any blockers? Did you need my help? It's been a week since we've talked about it." He’d treat the project as my personal failure, inventing “issues” we’d already resolved and using the moment to elevate himself. This happened almost every week, eroding my credibility and morale. This guy even suggested that I take a severance package and leave the company. Key Issues: Back-Stabbing Dynamics: Publicly blaming me for “missed” deadlines he’d already acknowledged in private. Empty Promises of Support: Claimed to help but provided no guidance or resources—left me isolated. False Narratives: Framed routine progress discussions as my incompetence. No Escalation Path: Reporting to his skip-level did nothing—and I was ultimately laid off for “performance.”

1.0
Apr 16, 2025

They punish you for their mistakes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

NOTHING-they dont care about you at all.

Cons

They do not care about employees at all. Today, I had an issue with the payment. The guy on live chat could not make it work, so I called. I was on the phone for 26 minutes before they hung up on me and removed the batch due to inactivity. Their own customer service employees could not figure out the issue in 25 minutes. I was actively working the batch by calling customer service to figure it out but it was cancelled anyway. I did not get paid even though I had shopped the entire order and it impacted my cancellation rate. Customer service claimed it was automated and they could not edit the cancellation rate. So now I'm out an hour of my time (shopping and trying to get the card to work before I called them) that is unpaid and my cancellation rate increased even though I was working on the batch. When I asked how to prevent this in the future, they told me to ask the customer to cancel or reschedule the order, which the customer cannot do without a penalty if it has been shopped. Customers and shoppers literally have to pay for their incompetence. Thats ridiculous. At least pretend to care about us.

2.0
Apr 23, 2024

Beware

Recommend
CEO approval
Business Outlook

Pros

Great salary, work from home

Cons

There are a lot of org changes. Possibly one every two months. No criticism is ever given. But they will talk behind your back. Leadership is constantly at odds so be careful because you will get caught in the cross fire.

Viewing 82 - 84 of 1,880 Reviews

Glassdoor has 7,943 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.