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      Instacart

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      Instacart reviews

      3.6

      59% would recommend to a friend

      (1,881 total reviews)
      avatar

      Fidji Simo

      51% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Instacart has an employee rating of 3.6 out of 5 stars, based on 1,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Nov 13, 2020

      Instacart Shopper

      Full service shopper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible--you can pick when you want to work, some orders are great money

      Cons

      There is terrible support for the shoppers--no support number to call and all support agents do not know what they are talking about. There are a lot of glitches with the app and the rating system is completely unfair for the shoppers. Customers will also lie about missing items to get free money back and this effects the shoppers rating.

      4.0
      May 3, 2020

      Great money, work when u want-as often as you want

      Full service shopper
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can make up your own schedule so it’s very flexible around my college schedule. Right now, during the pandemic, the opportunity to make money is great-that is- if you get good customer tips. But we are putting our lives in danger being out in public at this time and some customers can be quite stingy as well as demanding.. but that’s only here and there- most people are appreciative and tip well

      Cons

      A lot of wear and tear in your vehicle, some customers can constantly message you and drain the battery on your phone and make it so you take forever on one batch and so you earn much less money for your time and can’t get as many orders done in a day, also- and I just figured this out- Instacart WILL punish you and end your days early or not give you any batches at all( really sucks when you’ve been risking your life during the pandemic to do this work!!:( and if you need to replace/refund items that aren’t in stock After trying your very best to get the customers the items they have requested- Instacart docks your pay for this!! So after all of your hard work- you get punished for this as well.. it can be a real bummer

      3.0
      Apr 28, 2020

      Somewhat easy money, not worth the hassle.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      See earning estimate breakdown prior to accepting order.

      Cons

      Customers are able to add request to order while you’re shopping making trip more time consuming and support for employees is ridiculous during COVID-19 pandemic. The time it takes to shop while consistently trying accommodate order changes makes it no longer worth the money.

      Viewing 130 - 132 of 1,881 Reviews
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      ReviewsInstacart reviews

      Glassdoor has 7,946 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.