Pros
A few nice perks like free express membership, a great home office reimbursement policy and if you're a remote employee, some free lunches every now and then.
Cons
If you are considering joining the Care SDR team and have previous sales experience, there are a few things you need to know. The first thing is, the leads and managers on this team have very little (if any) sales experience. The whole team started as a group of non-salespeople that they are now trying desperately to turn into salespeople in the most miserable way possible. In turn, you will be “coached” by people who don’t really know how to coach you and I placed “coached” in quotation marks because that’s technically all they can do since their coaching guidance is likely coming from Udemy videos. The second thing you need to know is that you need to carefully negotiate your salary upfront before accepting any offers because you will find that other companies are paying a lot more and Instacart believes they are overpaying you already with whatever they offer. If you end up in an SDR II role, they will expect you to do the work of a Launch Specialist (basically an Account Exec) who are currently paid 50-125% more than what they offer an SDR. Yes, they are trying to turn the Care SDR team into cheap Launch Specialists! All the more reason to consider any offer very carefully and if you still really want to be here, negotiate a great salary up front before you get stuck. The third thing you should know is, if you are an SDR I your commission (which is capped at this time due to the ridiculous way they distribute leads) is based on campaign activations, something you have no control over because once you book a meeting the process is now out of your hands. The fourth thing you should know is that team leads are paid a bonus on your activations, which is unfair especially as they have little (read: zero) sales experience, don’t train you and are doing zero of the work to help you book a meeting besides micro-managing you to death. And speaking of stuck the next thing you should know is, if you are coming here below a supervisor or lead level that it is pretty much impossible to get promoted out of the Care Org into other company departments. Make sure you shake a lot of hands, kiss a lot of babies, take zero sick days and you are still more likely to get struck by lighting than to be promoted out of Care, no matter what your numbers look like. The Care Org is a basically a cemetery, once you’re in the ground you’re likely not going anywhere. Try your best to get on the cool kids’ team and stay there, hob nob with the managers, go to their events, and volunteer for every hair-pulling project they throw at you and then keep doing that for infinity years. Unless upper management really likes you, you're wasting your time. If you are joining the Care SDR team and have no previous sales experience, this a great opportunity for you. Get as much self-training as possible from as many resources as you can because you will not get enough worthwhile sales training being on this team to help you succeed high enough to move up the ranks and/or get better opportunities. But if you want below average pay, are happy with the status-quo, only want to do the bare minimum or are happy continuously exceeding goals without ever being rewarded for it, this is the place for you. Good luck!
