The call center that is Instacart is nothing what they perceive. They have over a dozen in management and they're just as clueless about the company as the agents they train. They push unrealistic numbers to appear to be supportive to shoppers and customers but it's a numbers game all in all. If a customer has a horrible experience first thing we're told is to suffice them with a coupon instead of resolving anything. The company is constantly shredded in the media about unfair pay everything they're saying is true. Agents are overworked and there is no real room to grow like they advertise. Unprofessional, poorly managed and no support for workers. Everyone from the top (CEO) to the very bottom (Shoppers) has to answer to someone so they do whatever they legally can to save themselves and their position. Anything outside of this is irrelevant to them. Lastly they have a contract to hire agreement they try to push on people with Aerotek. You're promised a evaluation of your work at the end of the contract to be considered for a full time position, this is false. If the goals are unrealistic they expect you to meet what are your chances of having a " good enough" evaluation to become permanent? Slim to none. You have a better chance of receiving an extension to your contract or being released all together and that's cheaper for the company because that means no benefits that they have to pay out. My advice don't do it.
