Is Instacart a good company to work for?

Instacart has an overall rating of 3.6 out of 5, based on over 7,951 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 58% of employees would recommend working at Instacart to a friend and 46% have a positive outlook for the business. The best reviews about Instacart have been left by employees working as Area Manager , Data Scientist and Director .

Does Instacart pay their employees well?

According to anonymously submitted Glassdoor reviews, Instacart employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Instacart. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Instacart?

58% of Instacart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Instacart 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Instacart?

Personal Shopper (1302) , Full Service Shopper (1158) , In Store Shopper (529) , Instacart Full Service Shopper (161) , Independent Contractor (115) , Delivery Driver (113) , Driver (113) , Customer Service Representative (53) , Shift Lead (52) , Senior Software Engineer (51) , In-store Shopper (44) , Software Engineer (42) , Shopper and Driver (37) , Site Manager (35) , Full Time Shopper (32)

What are the pros of working at Instacart according to real employee reviews?

"Flexible Hours; no one looking over you shoulder; scavenger hunt and I love scavenger hunts; very easy going; nice pay" ((in 511 reviews)); "Can make good money only if you use a bot or maintain a straight 5 star rating." ((in 455 reviews)); "The tips and flexible schedules are the best" ((in 326 reviews)); "Flexible schedule is great!" ((in 239 reviews)); "Great people to work with and learn from!" ((in 139 reviews))

What are the cons of working at Instacart according to real employee reviews?

"Instacart pay can be low and relies on tips to make the pay as generous as needed" ((in 605 reviews)); "Also there is literally no benefits to working here and for all this I deduct 3 stars." ((in 114 reviews)); "20%of your pay goes to taxes so you’re essentially earning less than minimum wage." ((in 61 reviews)); "Bad (no) training" ((in 51 reviews)); "Ads directors and managers are inexperienced in this industry" ((in 37 reviews))

What are employees saying about Instacart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Instacart layoffs and their outlook for job security at Instacart in 2026.

What are the top reviewed Instacart locations?

San Francisco , New York , Los Angeles , Atlanta , Chicago , Austin , San Diego , Philadelphia , Boston , Miami , Seattle , Houston , Dallas , Phoenix , Minneapolis , Denver , Las Vegas , Tampa , Charlotte , San Jose , Raleigh , Washington , Nashville , Saint Louis , Richmond , Portland , Columbus , Orlando , Buffalo , Jacksonville

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Instacart

Instacart reviews

3.6

58% would recommend to a friend

(1,883 total reviews)

Fidji Simo

50% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.4

Compensation and benefits

3.3

Culture & values

3.0

Career opportunities

2.9

Senior management

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,883 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Feb 20, 2019

Startup with a bright future

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Management has assembled a core group of highly skilled individuals who guide the company. Clients are interested in working with us and we are on the cutting edge in many regards. Amazing free lunch and dinner.

Cons

Little to no employee development on non engineering side.

3.0

Feb 17, 2019

Dont Be Sold The Dream

Community operations

Recommend

CEO approval

Business Outlook

Pros

Massive Growth Potential. Upward mobility with growth.

Cons

False-sense of transparency. Can crash just as quickly as it can grow.

2.0

Feb 17, 2019

Unfair employment practices and immature management

In store shopper

Recommend

CEO approval

Business Outlook

Pros

Instant employment, app is decent, they provide the atmosphere and relationship with the store.

Cons

Even though you're an employee, you are required to use your own cell phone with no reimbursement or charger. The app that you work from is decent, but has a good amount of glitches. They expect you to take 68 seconds per item (if you have to get 6 cases of water that's still 68 seconds). Even though the app doesn't always provide good UPC codes that slows down shopping, you will still get reports that you must keep to your time. This company is embroiled in a lawsuit for skimming tips from Full Service Shoppers and I believe it. Their company culture is very one sided and don't care about their employees. If you have an issue while shopping you can wait an hour on hold for their customer service. They are using USPS Priority Mail boxes that they get for free at the post office.

Viewing 1630 - 1632 of 1,883 Reviews

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Jobs at Instacart

Fraud & Identity Specialist (Contract)