Instacart reviews

3.6

60% would recommend to a friend

(1,879 total reviews)
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Fidji Simo

53% approve of CEO

49% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Sep 4, 2018

CALIFORNIA WILL BE COMING FOR YOU SOON!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great flexibility, nice side hustle, meet new customers, zone out and shop until you drop! Get familiarized with store layouts and different foods from around the world! I truly enjoy it and was WINNING...at first...

Cons

No guarantee pay. MUST work scheduled hours. No limit on heavy items. Let your customers know this is not a commercial service. Some of these people want 25-50 cases of water. You call over to Instacart to reject. They say you HAVE to do it! I don’t have to do a darn thing! Then they say okay, well don’t tell other shoppers. Smh...I’m telling all the shoppers, if they don’t want to injure themselves...don’t do it! WTH! We need some type of mileage coverage, have you checked the gas prices in Cali??? Oh okay, y’all don’t care! I take batches I want without being penalized (loophole). We shouldn’t be penalized anyway, were independent contractors right? Then the 20 min breaks when some work 10-12 hr days. You need to include an option for (2)30 min shifts when working past 10 hours. LAST BUT NOT LEAST the pay rates keep going down down down. I don’t feel valued as a shopper. I’m in excellent shape and refuse to break my body down or my car! You don’t pay health insurance. Now, the speed time is going up. I REFUSE, to burn myself out. This is NOT supermarket sweep (although it’s fun)! Incompetent staff! The customers service we receive is horrible. No one is on the same page, they don’t help you. Hell, sometimes I get off the phone feeling like I’m in worst shape then when I called. (CALIFORNIA COMING FOR YOU). People we start striking and asking for more money. The last 6 months the rates dropped from $7 now $3.80...have y’all lost your freakin mind?!

2.0
Jun 9, 2016

Good People Who Deserve Better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Camaraderie on many teams was fantastic. Lots of great people in unexpected places who really cared about each other and were willing to work hard so that everyone could win.

Cons

Each team was at the mercy of their leadership, and some managers were inexperienced or inept. All were overworked. There was a noticeable drop in quality of output with each expansion or new item on their plate. There was no work/life balance for anyone. The constant push for efficiency on the part of the shoppers became almost comical and definitely cruel.

1.0
Feb 1, 2019

Dishonest Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are able to work the hours you choose.

Cons

If you get excellent tips they punish you by reducing your pay

Viewing 25 - 27 of 1,879 Reviews

Glassdoor has 7,939 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.