Instacart reviews

3.6

60% would recommend to a friend

(1,879 total reviews)
avatar

Fidji Simo

53% approve of CEO

49% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Aug 3, 2019
Recommend
CEO approval
Business Outlook

Pros

The ability to put a smile on customers faces.

Cons

The company management suggests to all of their customers to only provide a 5% tip to their shoppers. That makes it very difficult to make very much money as a shopper because Instacart does not pay the shoppers hourly nor does the company provide the shoppers with a salary. Instacart only pays the shoppers for mileage which is 60 cents per mile. That does not add up to much.

2.0
Mar 11, 2019
Recommend
CEO approval
Business Outlook

Pros

-Good benefits, excluding parking and commuter -Free snacks and catered lunch once a week

Cons

-Not sure where they find some of the people in leadership and engineering, things are ridiculously disorganized and it appears that nobody knows who to report to. -The company is very poorly run. For instance, shoppers were paid retroactively, sent an email after they were paid breaking down the payment (of course we had already received an absurd number of inquiries before they got the email and nobody at Instacart seemed to know what was happening), a week later, somebody (who should have been fired) decided to remove part of that initial payment to pay out at a later date, and after significant backlash from shoppers, decided to give them their money back that they had already been given a week earlier. Do you have a headache thinking about that? I do. -Free onsite parking was revoked from tenured employees with less than 24 hours notice. The satellite garage is a joke and nobody will park there due to the distance and inconvenience. -People get fired left and right and nobody mentions anything about it, which leaves absolutely no sense of job security. -Pay is extremely low for the kind of work agents are doing.

Viewing 28 - 30 of 1,879 Reviews

Glassdoor has 7,939 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.