Instrument reviews

3.1

59% would recommend to a friend

(79 total reviews)
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Laurel Burton

13% approve of CEO

17% positive business outlook

Instrument has an employee rating of 3.1 out of 5 stars, based on 79 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instrument employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

79 reviews
5.0
Jan 12, 2021

Best Company I Have Ever Worked For

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. VERY generous benefits package: PTO includes 15-25 vacation days (depending on tenure), 5 sick days, paid holidays, floating holidays to accommodate your own preferred holidays, paid volunteer time, and a 6-week sabbatical. Parental leave includes up to 16 weeks paid and 8 extra weeks unpaid. As well as the ability to have flex time and a modified schedule once returning to work, and a dependent care FSA with Instrument match. Medical/hardship/bereavement/military/crime victims leave. Amazing health care coverage, dental, and vision. PPO health plans can be selected at a very reasonable employee contribution, or you can elect an HDHP at $0 employee contribution (and Instrument starts your account off right with a contribution to your HSA). Short and long term disability + included life insurance. 401k Match, Profit Sharing + other benefits and perks 2. Solutions can come from anywhere, and questions can be asked of anyone. You aren’t stuck in the description of your role - ideas are encouraged by everyone. I started at the most entry-level role at the company, and have felt welcomed by every individual I have encountered - no matter the discipline, team, or role. I have never before worked for a company where I could just strike up a conversation with the CEO and feel valued for my perspective. 3. Autonomy I personally enjoy the level of autonomy, with resources and support still within reach when requested. You won’t have your hand held, or have a helicopter manager, or be asked to fill out timesheets - so if you require a lot of structure, it may take some getting used to. 4. You work with incredible humans The most talented, curious, kind, and humble people I have ever met. This is not an exaggeration, the people are why I applied and why I have stayed. As an introvert, I was worried about the “clique culture” others have mentioned here, but I have never personally experienced this. Teams can become very close because they are constantly working together, but I have always found that if I put out kindness I receive it back.

Cons

1. Growing Pains in 2020 Instrument has grown quickly and is working to grow operations to support. There has been some disconnect between Operations and client-facing teams as communication can come too late. Perhaps this is only noticeable because we have such high expectations for Instrument to begin with. An unforeseen pandemic, a social movement, and a tense political climate have definitely lit a fire, and I can see how hard everyone is working to support these new goals of the company. 2. Remote Work/Life Balance Instrument has always been an advocate for healthy work/life balance, and I still believe this to be true. However, it is a little more difficult to set up boundaries without the physical boundary of leaving an office space, the trickle-down pressure from clients, and the juggling of multiple time-zones. Advocate for yourself, block your calendar, communicate proactively and often, and your space and time will be respected.

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Instrument Response
5y
Thank you for the time you took to write this review, and for your acknowledgement of the gaps, and efforts, you've experienced over the last year. We totally agree with you that there have been moments of greater disconnect than we would have liked, and are working through many initiatives to ensure we maintain connection, despite scale and growth. Thank you also for the suggestions in personal advocacy to maintain boundaries while remote, and know that we will continue to work through this as a company as well.
5.0
Jan 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Instrument grows its people and allows its people to grow, as whole humans. Starting out my career at Instrument with a 1-year-old, to now going on 3 years at Instrument recently having my second child - there is incredible understanding and support with time, assistance, and tons of empathy for life changes like this. With 16 weeks paid leave and 6 months of job protection for maternity leave, as well as a flex schedule upon return for the baby's first year of life, this is the type of employer that really knows the value of family time with a newborn. I am beyond grateful for a company that walks the talk when it comes to 'work-life balance'. We really can be badass developers as well as great mothers, it just takes the right company to see that potential.

Cons

Burnout is real, and something we deal with and talk about as a team regularly. I think in a post-COVID world this stress of working and not seeing anyone will dissipate, and in the meantime, we all need to take care of each other to make sure we are bringing our best selves to work.

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Instrument Response
5y
Thank you for taking the time to provide insight into your experience and perspective of Instrument. We are so glad that our parental benefits have made an impact on you, your family, and how you have been able to grow, both professionally and personally, because of our benefits. We agree that burnout is real and continue to work on evergreen approaches, and philosophies, to ensure your care is front and center.
1.0
Nov 29, 2020
Recommend
CEO approval
Business Outlook

Pros

- Some big name clients That’s really it.

Cons

- Wide array in talent means competent individuals are left pulling lots of dead weight - Shuffling around constantly on projects - No transparency around promotions and mishandled layoffs - Arrogant middle management and directors with lack of resume experience to back it up - Contractors treated like slaves - HR says what they want to keep people running on the hamster wheel, with no follow through on promotions or integrity

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Instrument Response
5y
We appreciate this honest feedback, and understand that there are several areas that you would recommend Instrument focus and improve. It is important to us that expectations are clear and consistent across the company, including fair expectations of Independent Contractors. We appreciate you notating that there is a wide array of expectations of individuals based on their abilities and skill sets - we are committed to continued focus on this internally.
Viewing 49 - 51 of 79 Reviews

Glassdoor has 97 Instrument reviews submitted anonymously by Instrument employees. Read employee reviews and ratings on Glassdoor to decide if Instrument is right for you.