Quality assurance is not as it should be. Whenever improvements are suggested, it can often fall on deaf ears. If a mistake in operations occurs, tenured people are always given the benefit of the doubt, regardless of what the facts may say. IMS has a serious problem with their "Good ol' Boy" Alabama image.
Diversity: Aprox. 300 sales reps for the company and there are 0 African Americans, 0 Asians, and maybe a handfull of Latinos.