Inter-Con Security reviews

3.0

49% would recommend to a friend

(1,134 total reviews)

Henry Hernandez

54% approve of CEO

43% positive business outlook

Inter-Con Security has an employee rating of 3.0 out of 5 stars, based on 1,134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Inter-Con Security employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Little bit money in pocket, and nice ups people

Cons

Highly Cautionary Review: Systemic Failures in Leadership and Employee Treatment at [Inter Con - Louisville, KY] This review addresses significant systemic and cultural issues within the Inter Con management structure at the Louisville, KY location, particularly concerning their partnership with UPS. Prospective employees should be fully aware of a deeply politicized environment where hard work is not recognized, employee retention is nonexistent, and leadership is fundamentally absent. 1. Toxic & Political Workplace Culture The primary failure of this facility is its detrimental work environment, which resembles a high-school dynamic rather than a professional operation. * Discrimination and Exclusion: There is a concerning level of perceived sexism, specifically toward male employees, and a culture of enforced conformity. Employees who do not "fit in" or engage in "kissing up" are systematically targeted and "flushed out." * Active Bullying and Harassment: My personal experience and observation of co-workers confirm that bullying is tolerated. Good employees are forced out through petty and manipulative tactics, such as schedule manipulation, unwarranted point deductions, and management unresponsiveness to legitimate concerns. * Valuing Conformity Over Competence: This location has a high turnover rate because good, hardworking individuals who focus on the job are often replaced. This suggests management prioritizes social or political alignment over professional competence. 2. Failure of Leadership and Management The management team consistently demonstrates an inability to lead, support, or stabilize the workforce, particularly when operational difficulties arise. * Absence of Crisis Management: When problems occur, the leadership team's response is one of panic and disorganization ("run around like with no head"). This demonstrates a profound lack of structure, preparedness, and actual managerial skill. * Hypocritical Evaluation and Replacement: The company displays an unethical practice of having current employees train their direct replacements. This indicates a complete disregard for employee loyalty and security, fostering an atmosphere of constant insecurity. * A Note on True Leadership: The exception, Walter, consistently demonstrated the qualities absent in the rest of management. His work ethic, presence on the floor, and genuine care for employees—even as a supervisor—highlight the standard to which the current leadership tragically fails to rise. 3. Deceptive Practices and Operational Inefficiencies The company employs practices that mislead new hires and undermine the value of employee contributions. * Falsified Positive Reviews: The company actively solicits positive reviews from new hires during the training phase, when they are still experiencing the "nice" front, before the true, toxic culture is revealed. This practice is manipulative and creates a false public image. * Inadequate "Training": The training process is severely lacking, consisting primarily of "learning as you go." This includes critical tasks like phone stickers, paperwork, and understanding emergency protocols (e.g., "Code Yellow"). This lack of proper instruction is an operational risk and sets employees up for failure. * Bonus and Incentive Scam: The incentive program, including potential bonuses for "Code Yellow" instances, appears to be a scam. Bonuses are either severely delayed (3+ months) or never paid out, negating the purpose of the incentive. 4. Poor Compensation and Benefits Management Employee compensation is directly impacted by unnecessary and low-quality deductions. * High-Cost, Low-Quality Benefits: The health insurance plan is expensive and widely viewed as substandard. The substantial deductions significantly reduce take-home pay for minimal benefit. * Unfair Uniform Costs: Deducting the cost of cheap, low-quality uniforms from employee paychecks adds insult to injury and reflects management's lack of investment in its own staff. Conclusion: This is not a criticism of the individuals who work the floor—who are described as "awesome" and hardworking people—but a severe indictment of the higher-ups at Inter Con in Louisville, KY. The political machinations and hostile environment actively drive out valuable talent. Prospective employees should beware: your efforts will likely not be seen, your job security is based on political alignment rather than performance, and the clock is always running on your eventual dismissal. This location requires a complete overhaul of its management team.

avatar
Inter-Con Security Response
3w
Thank you for taking the time to share your views. We are disappointed that you had the experience you had and that your impression of Inter-Con was less-than-positive. If you would like to further discuss your experience, please call us at 626-535-2200. Feedback such as yours is an integral part of how we improve our processes and operations.
2.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

The transition process, despite its flaws, aimed to maintain employment continuity for staff during contract shifts, which could have been a positive foundation with better execution.

Cons

The move from Allied Universal to Intercon Security was fraught with disorganization, including repeated delays that prolonged uncertainty. At orientation, revealing my work location led to the sudden disclosure that the site was subcontracted to another company, not Intercon directly—this last-minute pivot caused significant concern among employees about job security, as it felt entirely unplanned and left many wondering if positions would even materialize. My brief three-month period with the subcontracted firm ended abruptly when we were dropped without notice, only to transition to Intercon—where the cycle repeated after another three months with news of yet more subcontracting. This constant flux bred instability and eroded trust. Operationally, the lack of post orders and an employee handbook meant no clear guidance on essential policies, like calling out or sick time usage, resulting in inconsistent enforcement. Performance deductions, such as losing a “star,” were applied sporadically, even with proper use of sick hours, as upper management, dispatch, and field supervisors often relied on subjective interpretations rather than standardized rules, leading to widespread confusion and perceived unfairness. Additionally, uniform provision was a major shortfall: the pants issued didn’t fit properly, requiring a return, but despite repeated requests, no replacements were provided. This forced me to purchase my own at personal expense, as the company-supplied ones were of poor quality—thin, uncomfortable material that felt prone to tearing during normal movements like bending. Such oversights not only added financial burden but also compromised daily comfort and professionalism on the job.

avatar
Inter-Con Security Response
1w
Thank you for taking the time to share your views. We are disappointed that you had the experience you had and that your impression of Inter-Con was less-than-positive. If you would like to further discuss your experience, please give us a call at 626-535-2200.
1.0
Oct 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is well enough for the job

Cons

Management will not do anything to protect employees. The only HR you can reach is in California and you're not guaranteed to hear back from them.

avatar
Inter-Con Security Response
1w
Thank you for sharing your concerns. We're sorry to hear that you had a less-than-positive experience with us. Your feedback is important to us, and we’ll be taking it into account as we work to improve. If you would like to further discuss your experience, please call us at 626-535-2200.
Viewing 49 - 51 of 1,134 Reviews

Glassdoor has 1,272 Inter-Con Security reviews submitted anonymously by Inter-Con Security employees. Read employee reviews and ratings on Glassdoor to decide if Inter-Con Security is right for you.