Pros
You won't find a better work-life balance in sales than ICE. Everyone understands your family and health is a priority, and no one will judge you if you need to head out early because your family member is sick or you need to do something personal. You're treated as an adult and expected not to abuse this privilege. I have seen a person fired who was abusing this. Management does not take any role in advancing your opportunities, but this is part of being treated as an adult. You will be expected to handle all aspects of the deal and your job is to report to your manager when it's closing. That being said you have a fleet of Subject Matter Experts you can bring onto your deals. Honestly, if you're a real sales executive, the last thing you need is a manager constantly coming into your deal and micro managing the steps. Most enjoyable part of job: With all the negatives that there are, the remote work option and work life balance makes up for all of it. If you are getting your job done in sales your manager will likely be very flexible on WFH policy. Official company policy for non-managers is twice a week which really isn't that bad. This has kept me at this company and I'm thankful that I've stayed.
Cons
Pay: ICE does not pay competitively compared to the rest of the market. The work-life balance and culture are at the level that this has been acceptable, but with pay ICE has a very clear, unwritten rule of trying to pay sales as little as possible. Hearing what the pay is out in the market, and hearing ICE's response when they justify internal raises for promotions makes this all too clear. Also when the commission plans come out every year, they usually find some way to take money from the easiest area of compensation(revenue retention), and putting it into the most challenging area of compensation (products not selling). It's the only reason I'm looking to move. Hardest part of Job: Internal systems/processes/platforms are convoluted and impossible to navigate. We have what must be 10 different platforms sales needs to log into and each one deserves it's own masterclass in how to operate properly. From our CRM, contract generation, getting paid commissions, it is all very complicated and involved. It can take a month to generate a contract, and the client is asking where it's at. We also have email inboxes for support teams but they hardly ever respond. ICE believes in constantly chasing emails, which is fine with clients, but sales shouldn't have to chase internal emails constantly. We're losing a lot of ground to competitors, and we're not innovating quickly enough to stay on top of trends in the market. Our data is great, but we're not quite "plugged into" what the market is demanding.