Intrax reviews

3.2

54% would recommend to a friend

(119 total reviews)
avatar

Dennis Wong

100% approve of CEO

34% positive business outlook

Intrax has an employee rating of 3.2 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intrax employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

119 reviews
1.0
Jun 16, 2015
Recommend
CEO approval
Business Outlook

Pros

The pros of working at Intrax are few and far between. They did put on a few nice social events for staff.

Cons

While Intrax touts itself as a "Cultural Exchange" organization, sponsoring J-1 exchange students on work/travel visas for a cultural immersion experience in the U.S., they are in reality nothing more than a visa processing center that could care less about the experience that their participants have while on program. I have worked at several reputable student exchange organizations, who actually go to great lengths to support their program participants through orientations and check-ins, but Intrax does none of that. Once a student pays their visa fee, that's it, if they so much as call to inform the company that they are having any difficulties they will be reminded that their visa is tied to their continued employment at whatever company Intrax placed them at (Seaworld, various tourist traps in Myrtle Beach and other resort areas, etc.) and that if they leave that employer they will have their visa terminated and be sent home immediately. I personally had to tell students that were being exploited and forced to work unpaid overtime that they couldn't attempt to change employers or they would be deported. Beyond the disrespect of the exchange students, management has no concern for employees professional development. Though I was hired to do partner relations, I was put on customer service answering phones 8 hours a day because so many other staffers had left and they didn't have enough support, so I left after 6 months (like 80% of their employees do).

1.0
Jan 18, 2016
Recommend
CEO approval
Business Outlook

Pros

My team of coworkers were great. We all got along every well and had a lot in common (mostly the passion to travel).

Cons

Let's start with compensation. I was underpaid from the beginning, and about 1 to 2 months into the carreer at Intrax my supervisor suggested that I would get promoted once he did. Long story short, they got promoted and I kept the same job title and hourly pay, but I was expected to do more. Essentially, I was doing what my supervisor used to do and picking up the slack, but without an adjusted salary or job title. The Intrax moto: "Let's see how low we can pay our staff without them opting out and when someone resigns from their position or gets promoted, instead of hiring new team members, let's overwork our staff so we can save money and time." My time at Intrax was demoralizing, and I would not recommend working for this company unless you want to be ignored by upper management, underpaid, and underappreciated.

2.0
Dec 7, 2015

Overworked and Undervalued Staff

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work with international organizations and people while based in San Francisco. The HQ non-management staff are young, well-traveled, and multilinguists. Everyone tends to clock out at 5pm or 5:30pm at the latest.

Cons

There is a major disconnect between the senior management and the rest of the company. The CEO is holed up in his office and never engages with anyone below senior management - and I mean even saying hello. He is missing an opportunity to make this company be and do so much more. He cuts or changes programs every quarter, which I would have understood or respected more if that actually turned a profit or if he took time to communicate with the staff most directly connected to the meat of the programs. The pay is extremely low for how expensive San Francisco is and how high the job demands are. Many staff (usually the entry level and mid level professionals) do the jobs of 2-3 others but their pay does not reflect that. Intrax stretches its employees thin and that's why the turnover rate is so high. In 1 year at HQ you could be happy to recognize 15 of the 70-100 employees because so many people leave or are fired or let go per year. Morale is low because of this. Hiring new staff every quarter decreases productivity, which the CEO mistakes for failing programs, so he cuts the programs - which makes it more difficult for everyone to do their jobs well.

Viewing 4 - 6 of 119 Reviews

Glassdoor has 127 Intrax reviews submitted anonymously by Intrax employees. Read employee reviews and ratings on Glassdoor to decide if Intrax is right for you.