Pros
It's a great way to supplement one's income with completely flexible hours, as long as one can work at least 20 hours a week. If one wishes to work more, hours up to 80 a week are available during peak tax season periods. The people are great, and there are ample resources for help. If you enjoy helping people, have great communication skills both verbal and written, and want a convenient job from home with maximum flexibility, this is a great place to work.
Cons
The onboarding process was really disorganized. If you can survive that, you should be good. Also, there is a script that one must say on every call that doesn't always make sense. Even if I customer just said, "thank you, you helped me so much, you've been great", one is still required to say, "Have I resolved your issue" or "Have I answered your question?" I deal with that by making a joke and telling the customer that AI software is spying on me and that I'm required to say this.