Intuit reviews

4.2

82% would recommend to a friend

(11,771 total reviews)
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Sasan Goodarzi

78% approve of CEO

77% positive business outlook

Intuit has an employee rating of 4.2 out of 5 stars, based on 11,771 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Intuit employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

12K reviews
1.0
Sep 14, 2008
Recommend
CEO approval
Business Outlook

Pros

There are very good people working at Intuit. Many have a great attitude and really want to be the best they can be. The compensation and benefits are fair and quite competitive. This applies to the two sites I am most familiar with: San Diego and Mountain View. Employees at all levels are exposed to lots of great ideas like customer driven innovation and the leadership model (i.e. "What's Important, How are we Doing, Priorities to Improve" Lots of great stuff that will help you be more competitive in your next job. As far the work environment, the new San Diego campus is one of the best in the industry and truly resembles the workplace of the future. incredible food in the cafe, great workout facility, and just a beautiful place, inside and out. It's hard to walk outside in a sunny day and not have a big smile on your face, looking at 40-foot Palm trees that are perfectly manicured.

Cons

Leadership, Leadership, Leadership... Almost every 24 months, it seems that Intuit will do a full "oil change" of the entire leadership team. I have seen this happen in the Consumer Tax Group (CTG), Intuit IT (IIT). What this means is that VPs, Directors and even a few CIOs are replaced by a new leadership team... In my opinion, this hurts the organizations (employees, customers and shareholders)... new leaders spend the next 6 months learning about what has been happening and then begin to put their "fingerprint" on their department. By the time a new "strategy" is in place, the rumors begin... the leader starts to lose credibility, and then one day, he or she is gone, with the usual email that starts with "It is with mixed emotion that so-and so is leaving Intuit to pursue X." Then the cycle begins again. This time we are "assured" that we got it right and hired the right leaders... Then we read the new announcement and begin to wonder if this person knows what they just signed-up for. The honeymoon lasts 3-6 months before the new leader realizes the situation. It is disappointing to observe this at such a great company that believes "Integrity without compromise" is the # 1 value. Yet somehow, the senior leaders never appear to be accountable for hiring so many "bad managers." This is where the logic begins to breakdown for me. If the leaders we are firing are truly "bad managers," then we don't know how to hire great leaders ( a big gap!). If they are really not bad managers, then we have a problem with retaining good talent and don't quite know how to deal with people who are "different" than us. Either way, the CEO and SVPs need to take more ownership of this, rather than blame the outgoing leader... Again, for me, this is an issue if integrity... at best it shows a lack of competence and maturity of our most senior leaders.

1.0
Aug 7, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits and the work life balance that is offered at Intuit is good. The people who work there are awesome.

Cons

Total lack of opportunities for movement up into leadership positions. Even when this is communicated to your boss they don't help develop you or give you a path to career improvement. While it is on the employee to do so they do nothing to facilitate the process to develop leaders from within. Recognition is virtually non existant. Despite programs to recognize people for the tasks that go above normal responsibilities they are rarely used. It usually requires the employee to say something to their manager to remind them of the accomplised task before they are recognized, something they shouldn't have to do.

2.0
Aug 6, 2008
Recommend
CEO approval
Business Outlook

Pros

Intuit Plano has great benefits, a cafeteria, gym, and parking garage. Although the base pay for most hourly jobs is below market, there is opportunity for extreme overtime, which increases the annual pay to a livable amount. The typical annual pay raise for hourly employees is 1-4%, keeping the pay level with inflation in most years, this translates to an annual increase of pennies per hour, keeping your income tax low. The physical location is in a growing and affluent part of the Dallas Metroplex, easy to access, and convenient to all types of goods and services. The building is secure and in a very safe community.

Cons

The single largest downside is in the front line/middle management incompetency. Many front line managers are immature, with limited to no experience outside this Intuit facility. Their leadership style is "Do what I say, not what I do". They promote a culture of cronyism, actively practicing exclusionary policies to retain their authority. Unfettered teasing, ridicule, and embarrassment are common, everyday occurrences. Small and open cubicles provide no privacy. A walk down any aisle reveals numerous bare behinds and fat bellies squeezing out of tight clothing. Shorts, pants hanging almost to the knees, muscle shirts, flip flops or bare feet are accepted as "business casual". Cleavage, bare midriffs, tatoos and body piercings abound. People spend their break time hanging around with arms crossed over cubicle walls, pestering others and interfering with their work load, unencumbered by work ethic or values, and ignored by floor managers. The software tools necessary to do your work are constantly breaking down, unavailable, and often ineffective. It is typical during the busiest tax season to have no working copier available on the floor, with many printers out of commission entirely, or with no toner or paper readily available. Until a month ago, even a pencil and paper required permission and a key from a manager to obtain, so most people just brought their own supplies.

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