Management is horrible. Managers are in their own little clique and they don’t care about the Stylists whatsoever. They just bark in Stylists ears all day using the walkie talkie system (which is ridiculous), telling them to go up to the same customers multiple times to try to sell them more clothes and sell them the J. crew credit card. Customers were visibly annoyed by being constantly approached (I would be too!) and many abruptly left the store because they felt like they were being followed. Several times I was forced by a manager to follow a customer (who was clearly mentally unstable and on drugs) for two hours around the store to make sure she didn’t steal anything. The manager just watched the whole time. On days when we would get new shipments of clothes they would throw a bunch of clothes at me and tell me to try them on because they wanted to see them on me. They did not ask me, they just told me to. I felt self conscious having these older people who I barely know and treat me poorly judge clothes on me while they sat on the couch socializing together. The Managers also don’t allow any flexibility with work schedules. I started working there in the summer and was told I would have flexibility when I went back to college in the Fall...that didn’t happen! I quit right away once I went back to school in the Fall mainly due to the toxic work environment and partially due to the inflexible hours. The managers are just simply mean and treat non-managers like garbage (especially Amanda [idk if she still works there] but she wasn’t even fake nice, she was just straight up mean.
The employee turnover rate is extremely high because of this toxic work culture. Don’t work here, you will be completely miserable. There’s plenty of other sales associate roles at Copley and the Pru where managers don’t take themselves so seriously and abuse the people who work under them.
