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      JCPenney

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      JCPenney reviews

      3.3

      53% would recommend to a friend

      (13,533 total reviews)
      avatar

      Marc Rosen

      63% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,533 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      14K reviews
      3.0
      May 16, 2026

      Good Benefits, not a place to do great marketing

      Marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation, Unlimited PTO, Remote, 401K match, Performance Bonus

      Cons

      Leadership had no clear direction for the team, employees were tired and not optimistic about change, high leadership turnaround, everyone wants to do the same thing as they did for the last 20 years, not open to change. Could get very toxic if you let it, nobody felt empowered. All of this was before merger as Catalyst.

      1.0
      May 14, 2026

      JCPenney pays pennies!

      Specialty associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Enjoyed the actual work and interaction with customers - Liked immediate co-workers

      Cons

      - Very low pay and no raises. - All that matters to management is pushing the JCP Credit Card and Protection Plans for Jewelry. (The Protection Plans are a joke -- not worth the $$.) - No opportunities to grow (even though management kept promising). - Store facilities are old and not maintained. - Poor IT systems and support. - No in-store security. We had a shooting with injuries at the entrance to the store and management did not even address it. No policies in place for situations like this. - Lots of shoplifting (even by employees!) - High turn-around in staff

      Viewing 37 - 39 of 13,533 Reviews
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      ReviewsJCPenney reviews

      Glassdoor has 13,874 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.