JD Power reviews

It was clear that JDP needed change, and the introduction of new leadership initially felt like a logical step forward. However, it quickly became evident that these changes were not designed with employees in mind—especially those who have dedicated years to building the company from a collection of smaller businesses into the successful organization it is today. The new CEO appeared to come in with a singular focus: preparing the company for sale. This direction brought a sweeping overhaul of leadership, with many executives from Sterling stepping in and replacing long-tenured leaders who had deep institutional knowledge, genuine care, and passion for the business. The focus shifted toward packaging the company for potential buyers, with leadership seemingly positioned to benefit financially, while employees who have invested their careers here are left to navigate the fallout. While some level of reorganization and alignment was necessary, the speed and execution lacked thoughtful consideration and a true understanding of the business’s complexity. Practices from Sterling were applied in a way that didn’t translate well, and in the process, the culture that once defined JDP has been steadily dismantled. One by one, the people and elements that made this company special are being removed. At the same time, there is increasing pressure to find cost savings, despite the company’s continued success. It’s difficult to reconcile these demands with the significant investment in new leadership at much higher compensation levels, alongside questionable spending decisions. Meanwhile, meaningful programs like the Western internship are being cut. Morale has taken a significant hit. It’s become common to hear about colleagues being exited, only to see more “friends” brought in shortly after. The remaining leaders who truly care are doing their best to support employees, but many are stretched thin and facing burnout. There is a growing sense of uncertainty about what comes next. With the current economic climate, many employees feel stuck, which only adds to the frustration and anxiety.

This was the lowest point in my career... and am sad to say that I became the worst version of myself. I wouldn't recommend this company to anyone at all. The company operates like it's in the 1980s, steeped in archaic processes and narrow mindsets. There is a lack of diversity, no collaboration or transparency. Only join if you are okay with your career being stagnant. Poor leadership and management have contributed to a culture that is rigid and toxic. To top it all off, the company made me pay the cancellation fee ($800+) for the company-issued phone and plan all because of a ridiculous policy, and because I left before the two-year phone contract finished.