Journeys reviews

I'd like to share some feedback regarding how online returns currently impact in-store sales goals and commissions. As a sales-driven company, we are held to high performance standards - which I fully support. However, when customers return online purchases in-store, it negatively affects our store's sales numbers and employee commissions, even though we had no control over the original transaction. This creates a disconnect between accountability and control. In some cases, associates work hard to meet goals, only to have their progress erased by an online return that's unrelated to their effort. This not only impacts morale but also leads to a sense of unfairness.