If you wish to sell your soul/happiness for $20-$25/hr and great benefits this jobs for you.
Pros
Great pay, great free benefits for you and your family. Great starting pay with intensive training prior to taking calls. Clearly outlined "raise" map defined by years of service and also has a yearly "cost of living" raise.
Cons
Oh where to begin. Management is a joke. Hypocrites left and right. Have to be willing to kiss operations/team managers behinds to get ahead. Very much like high school drama environment (with grown middle aged women and men). Micro managed down to the second. Need to go to the bathroom? Be careful, you'll have 3 managers waiting at your desk when you return asking where you were. Quality assurance is also a joke, most of them have never taken calls or are a million years old and are dumb as rocks. Pleasing them is impossible, you always have to take time out of your personal time to fight them and most reviews are denied. Extremely stressful. So stressful there are workers compensation and FMLA claims left and right. Super common for employees to experience GURD or stress induced irritable bowl syndrome. Not fun. Super high turn around rate. Retaliation is definitely a thing here. Even though they stress it shouldn't be. Having union on your side only helps slightly. Once you're on their bad side, they will literally try everything humanly possible to get rid of you. Overall the morals and beliefs of management, ops, and upper management are so messed up I would never reconsider working for this company again. I did it for way too long and the pay/benefits were no longer worth my happiness and mental stability.