Kaiser Permanente reviews

3.8

69% would recommend to a friend

(14,809 total reviews)
avatar

Gregory Adams

53% approve of CEO

62% positive business outlook

Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

15K reviews
4.0
Oct 18, 2008
Recommend
CEO approval
Business Outlook

Pros

The care providers, both physicians and non-physicians, really care about their patients and the quality of care they provide. In general, they are smart, well-trained, and keep up with new developments in their field. The medical care providers are often doing some of the best research in their field, helping to keep the quality of services very high. Not the cutting (sometimes bleeding!) edge that you might find at major academic medical centers (eg, the UC's or Stanford), but in the top 10% of what you'll find anywhere (including those major medical centers). And just like the old advertisements used to say, there really are good people at KP. It's been great for my professional development.Compared to some corporate environments, and other medical settings, that I'm familiar with, it's my choice for employment by far.

Cons

There is a weird "entitlement" factor associated with the Kaiser culture, both among certain employees and a lot of members. Maybe it's just part of the American culture at large. Some employees seem not to understand that KP is a business, not a social service organization, and don't take personal responsibility for making it a good place to work and a good place to get health care services. They talk about "Kaiser" as though it was the Great and Powerful Oz (the wizard), some nameless, faceless, uncaring entity trying to exploit them and which, in turn, should be exploited. They don't understand that it's a highly competitive world, and to continue to get good pay and great benefits, they and the company they work for have to succeed in that competitive environment. Likewise, some members have similar misconceptions, and want the latest, most costly drugs, tests, and other services, even when there is no evidence those are any better than what has been established, and they want these things at below cost. They don't see a relationship between their premiums (mine too) and the cost of these services. That's one problem with prepaid healthcare. The other big thing for me personally is the discrepancy between the pay and benefits for the MDs vs other providers and people who work alongside them. In fairness, those physicians usually work extremely hard, especially in primary care, but sometimes it seems outrageous what they get that others don't. And the culture is very physician-centric. Some argue that is a strength of KP, as compared to healthcare systems that are run by business people, but that physician-centeredness is often exclusive, just a different version of an 'old boys network' that can cause undercurrents of resentment among others in the organization. And the bureaucracy - yikes! A lot of it has to do with the incredible amount of regulation that healthcare organizations have to deal with, but still, it is slow and cumbersome.

5.0
Oct 18, 2008
Recommend
CEO approval
Business Outlook

Pros

The leadership of the Kaiser Foundation Health Plan is aggressively working towards advancing the reputation of the overall organization. KP's unique organizational structure has proven to be an effective solution in providing cost efficient healthcare in the long history and evolution of the industry. The organization is in an active phase of reinventing itself in all aspects by stimulating creativity and the freedom to "think outside of the box". The opportunities are significant to leverage KP's strengthes in the market place, thrusting it as a forerunner in the race to solve the nation's healthcare problems. Evidence of the continued evolution of KP's Health Plan proves that it is right on target with the rest of the organization to awaken the industry, the public and even the government as being an effective solution in today's healthcare crisis.

Cons

Change in culture needs to continue embracing new, fresh perspectives and not get so bogged down with historical ways of doing business. New blood continues to be infused throughout the organization with positive results surfacing everyday. Resistance to change is diminishing. New leadership is infusing a mindset towards openness and creativity. However, "politicing" still continues to damper forward progress in the reengineering process of a new culture. Slow but sure evidence is pointing to the rewards of testing new ideas both tactical and strategical. The well established organization is very large and it will take time for the changes in culture to permiate across all discipline boundaries.

4.0
Oct 16, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are great, and the work & life balance combination is good.

Cons

Low turnover, stagnant employees at times, leading to people being unmotivated.

Viewing 14728 - 14730 of 14,809 Reviews

Glassdoor has 16,825 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.