Kaplan reviews

3.6

65% would recommend to a friend

(2,587 total reviews)

Andrew S. Rosen

76% approve of CEO

63% positive business outlook

Kaplan has an employee rating of 3.6 out of 5 stars, based on 2,587 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaplan employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Oct 1, 2008
Recommend
CEO approval
Business Outlook

Pros

There is a good amount of employee autonomy. Employees are free to experiment and try out new approaches.

Cons

For full time employees below the level of director, the pay is far too low for the level of pressure applied and performance expected. The company hires "bright young things" at bargain basement prices, and as those junior employees gain skill they are laden with additional responsibilities (and absurd numbers-growth demands) at a rate that far outstrips their compensation and level of experience. Locally, this gives the company substantial internal volatility and high turnover, as specialists in sales and operations discover that at other companies they can either A) earn the same amount of money in a far less stressful job (working 40, rather than 70-90, hours per week) or B) earn a far higher wage in a comparably stressful environment. Employees who leave are usually not replaced for 6-18 months, and the remaining employees are left to complete their own work and the work of their departed colleagues with no increase in compensation or reduction in expectations. The local management then marvels at the recent rash of short-notice employee departures.

1.0
Feb 12, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits are good if you can get yourself enough work for your hours to qualify for them.

Cons

Management is not transparent. I was told for months to expect a salaried offer, only to have a total reversal and be told that my department was being reduced to only essential workers within 6 months. I was led on by the promise of full-time after a particularly bad period at work where I had to clean up the work of a coworker who wasn't doing his job. The company does not actually invest in its product and has zero value for content teams. I've been told repeatedly that Kaplan, as an internal policy, does not hire content workers full-time because they view that skill as expendable.

3.0
Jun 17, 2022

A mixed bag

Recommend
CEO approval
Business Outlook

Pros

I really enjoyed the people for the most part (a very dedicated group).

Cons

Many of the executives including current CEO got lucky when Jonathan Grayer grew Kaplan considerably and made it an early adopter in the online higher education business...this created a group of "Untouchables" that despite many missteps since Grayer's departure were allowed to stay around.. This is really sad because Kaplan could be so much better today as it has the human capital but very poor executive leadership.

Viewing 34 - 36 of 2,587 Reviews

Glassdoor has 2,793 Kaplan reviews submitted anonymously by Kaplan employees. Read employee reviews and ratings on Glassdoor to decide if Kaplan is right for you.