Kaplan reviews

Like any corporation, stupid management and tail-wagging marketing get in the way of the most productive and enjoyable environment. Also, as a part-timer you have very few rights in terms of being sick, taking time off, etc., so it's sometimes quite stressful.

The hours will absolutely kill you if you work in a busy center, unless you drink the Kool Aid early and don't look back. Because test preparation is often cyclical and tied to specific test dates, there are times of year when a seven day work week is de rigueur, and I have had many weeks where I put in forty hours by Wednesday. Hours can be somewhat flexible, but that's hardly relevant when you never get time off, even on weekends. This can last for months with little to no relief, as Kaplan is always understaffed. Burnout is common and open positions take months to fill because the pay is really not competitive with similar jobs. Very few people working in the home office have ever worked in the field and have little to no experience working with customers or understanding their needs or wants. Major initiatives are launched with no field testing or input. Kaplan does everything IT related inhouse, which is a disaster, and employees spend a lot of time fighting the technical systems that are supposed to help them do their jobs.