Kaplan reviews

3.6

65% would recommend to a friend

(2,587 total reviews)

Andrew S. Rosen

76% approve of CEO

63% positive business outlook

Kaplan has an employee rating of 3.6 out of 5 stars, based on 2,587 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaplan employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Dec 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Kaplan is a great place to build skills early in your career, at least at the field level. Kaplan tends to hire young, which does mean turnover, but also means you can get your feet wet as a manager sooner than you would at other companies. After several years as a marketing manager for Kaplan, I was able to get interviews at other companies fairly quickly. The people I encountered at Kaplan were great almost across the board - intelligent and fun, almost entirely in the 22-35 year-old range. Generous time off policy (I had 3 weeks) and pretty good benefits too.

Cons

The downsides are: Schedule: Field employees work long hours and are expected to work weekends and evenings as needed. This typically wasn't too bad, but there were periods where I worked 3 Saturdays in a row and didn't get a different day of the week off. Working until 7pm is typical, and you can expect to be pretty busy for the majority of your day. On the flip side, you do have some flexibility throughout the week. Pay: i'm sure this has been covered in other reviews, but Kaplan pays under-market. I started as a Marketing Manager at $32K, yikes. Type of work: Marketing managers do a lot of substantial, higher-level work, but they're expected to also double as grassroots workhorses. It's not atypical to be asked to spend 10 hours of your week handing out fliers or putting up posters on a local college campus. This gets old real quick and made me feel under-utilized.

1.0
Dec 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Kaplan is a great place for someone to build a resume and learn what it takes to run a business from management to operations to marketing to sales. Plus you are helping students, many of whom you can relate to, achieve their educational and career goals (or so says the mission statement.)

Cons

You will be paid squat - i have friends who work less hours than I do (60+) and make twice as much (at least.) They promise huge bonuses that are impossible to achieve, but its the typical stick and carrot show. Management changes its mind on a daily basis. They seem to have no idea what it is they are truly wanting to do. Many of their judgements are based upon emotional reactions instead of solid decision making. Most decisions are based upon a budget that is poorly created and funded. Growth is expected to be over 10% YOY while the budget is cut 20% YOY. there is very little support from the home office and all the operation process and systems are a joke. They make work harder to do than it needs to be. I'm not adverse to hard work, but you shouldn't have to work so hard to actually just do your job!

2.0
Nov 20, 2008
Recommend
CEO approval
Business Outlook

Pros

At my location, there is a strong sense of family and camraderie. Most departments reach out and help the other departments, especially in student services and education. Most of the staff seem to truly care about the students.

Cons

The pay is miserable. The only plus is the Gift of Knowledge program that allows an employee to obtain an education while working and most, if not all, tuition is paid for. The only problem with that is that an employee is expected to maintain at least a 32 hour work week while attending school 20 hours per week plus studying. Then it is near impossible to attend sufficient hours of work and clinical rotations (which can range from 30-40 hours per week) and still remain sane. My manager was willing to work with me, but upper management does not make any attempt to help the employee as a student. Overtime is strictly forbidden unless prior approval is obtained from upper management. Instructors are expected to teach split shifts, complete attendance (and babysit their students by calling them if they weren't there) and grade papers in 40 hours per week, which is impossible. My instructors work over 60 hours per week, but are told to "modify" their timesheets to reflect appropriate hours that were approved. I have, in the past, been advised to modify my timesheet because overtime is not allowed, even if you have the workload the requires it. Yet, they give all employees duties that aren't required of their position because they are so concerned about money that they are short staffed and not willing to hire extra help. Kaplan's motto is "Students first" but really it should be "Number first." The only thing that matters in this business is numbers. Everyone has a budget to meet. I understand that money is important in a for-profit business, but if the quality was provided and students were put first, the money would follow. Don't enroll sub-par students, allowing just about anyone who walks in to start school. Admissions pushes so many people in "right under the wire", usually the day of or the day after the start, then that student ends up dropping the second week of class. They boast about small class sizes, yet we are bursting at the seams with almost 25-40 students per class, and not enough room to keep that many students per class or enough instructors to teach that many students. Our student population has almost doubled in the past year, yet our faculty numbers have stayed the same. It's not because they don't advertise; they just don't pay. They are expecting people from the field to come in and teach young minds, and take a paycut, and lose their life and sanity. I am looking forward to the day I can quit, have a life, and maybe even get paid overtime when I work it and get paid appropriately for the work I do.

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