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      Keeper Security

      Engaged Employer

      Keeper Security reviews

      2.8

      44% would recommend to a friend

      (288 total reviews)
      avatar

      Darren Guccione

      46% approve of CEO

      51% positive business outlook

      Ratings by category

      3.1

      Work/Life balance

      3.0

      Diversity & inclusion

      2.8

      Compensation and benefits

      2.8

      Career opportunities

      2.7

      Culture & values

      2.7

      Senior management

      Keeper Security has an employee rating of 2.8 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Keeper Security employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      288 reviews
      2.0
      Mar 31, 2021

      You can do better.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The majority of coworkers were friendly, helpful, and all around great people. Commission structure is okay. Good health care coverage. Office is not far from west loop for great restaurants after work. Product is robust, from a software perspective Keeper is amazing. CTO is awesome and intelligent. He is very busy but will try his best to help with sales calls and personally jump on calls with clients that have technical questions to put them at ease. Seems like some departments really like working with each other, but other departments don't feel as harmonious.

      Cons

      A lot of turnover. It seemed like processes changed a lot & leadership would go back and forth a lot. I didn't feel like I had opportunities for promotions, and the likelihood of work from home continuing after covid seemed like it wouldn't be happening. In my opinion, there should be sick days available instead of having to use PTO. No 401k match, no equity, no gym benefits. I felt that group messaging could have been better; all hands meetings ran pretty long. Speaking could have been limited to 5 minutes per department and introductions for new employees could have taken 10-15 minutes tops. Many all hands meetings also could have been an email. I didn't feel comfortable addressing any improvements for the company during my time there. There was a lot of micromanaging & top-down messaging that people I reported to probably didn't want to have to deal with, but needed to appease the ceo.

      avatar
      Keeper Security Response
      5y
      Thank you for your feedback. I would like to respectfully mention that as HR I always welcome feedback and have always fostered and environment where timely feedback is honored and acted upon. While these reviews are anonymous, I can say that none of these types of issues have been brought to my attention by current employees. Especially in sales positions, sometimes a high energy environment is not for all personalities, and that is ok. As you mentioned we are so lucky to have such a diverse and eclectic wonderful group of people who we get the honor to call our employees. Some of your information is not factual, so I feel a fiduciary duty to point out a few things. We offer equity and we do have a gym benefit available as part of our BCBS health insurance plan. We also have a very generous PTO program which allows for up to 5 weeks of paid time off each year, which is above standard for our industry and size.
      1.0
      Jul 25, 2020

      Customer success is actually inside sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are IT you can make great money

      Cons

      Not enough training for product specific needs. Lots of gossiping and team ethic only exists with new business sales teammates. No write ups prior to terminations

      avatar
      Keeper Security Response
      5y
      Even at the world's most successful companies, it can be hard to make the right types of hires. In this case, I think Keeper wasn't the best fit for your strengths and weaknesses, and that's ok! We strive to improve our hiring, recruiting, on-boarding, and training and retention processes everyday, and it is a growing and learning experience fueled on both sides. We currently have a 96% happiness rating on our CSM training module provided to all new hires, which I think speaks volumes to how much our employees value and related to our current training program. I would also note that while our CSM role can at times be heavier on sales than some companies, this was clearly denoted in the job description on our website and discussed openly throughout the hiring process. That being said, we wish you nothing but the best in your future endeavors.
      1.0
      Nov 6, 2022

      Typical Call Center job

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Nice Office - Ability to work remotely - PTO/Vacation

      Cons

      - Lots of micromanaging and tone policing. - Call center environment. - Effectively work in sales and billing as well. You will be expected to take these calls for the same pay. - Employees are QA'd on their worst performing cases whereas managers are responsible for QA'ing themselves. The result is a very skewed QA system. - High turnover. - Managers play favorites. - The company uses a lot of interesting language to promote their products. As a "frontline" rep, you will be expected to justify this to customers who will ask about this. - The consumer product and team overall are a secondary priority to the enterprise product and team. - Onboarding and training require lots of "homework" and reading outside of work hours. Very "High-School" esque.

      avatar
      Keeper Security Response
      3y
      Thanks for your feedback. Our Consumer Support team has one of our highest tenure rates at our entire organization, which I think speaks volumes for the mentorship and love that employees have for working on that team. Our consumer support team also has the highest internal promotion transfer rate, and many team members go on to other parts of our organization to continue their Keeper career. We understand that this type of work isn't for everyone, and unfortunately this specific employee was terminated for cause as we found out that they sent numerous fake support tickets in. We have a zero tolerance policy for treating our other team members like that, and as such this ultimately was not the right fit, but we wish you well.
      Viewing 61 - 63 of 288 Reviews
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      ReviewsKeeper Security reviews

      Glassdoor has 295 Keeper Security reviews submitted anonymously by Keeper Security employees. Read employee reviews and ratings on Glassdoor to decide if Keeper Security is right for you.