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      Keeper Security

      Engaged Employer

      Keeper Security reviews

      2.8

      44% would recommend to a friend

      (288 total reviews)
      avatar

      Darren Guccione

      46% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Keeper Security has an employee rating of 2.8 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Keeper Security employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      288 reviews
      1.0
      Nov 20, 2022

      Trash all around even if you’re feeling desperate..this is not a real option

      Gtm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only hesitation to posting the review was that I couldn’t post 0 stars. Pro for them that I had to give them 1 undeserved star

      Cons

      Managers don’t have a clue what they’re doing and largely never even spoke to me Did layoffs after not hitting our sales numbers, but were hiring after knowing we didn’t hit our numbers. Incompetent leadership? 100% We laid off people the week before thanksgiving and from what I heard only gave them 2 weeks severance..you can be a trash company without also being trash people. Sadly keeper is both I luckily found another job and was able to leave voluntarily, but i’m not surprised to see how pathetic the company has continued to prove to be. Bad product, bad people, bad leaders, poor balance sheet, etc…

      avatar
      Keeper Security Response
      3y
      Like many other companies in the Tech Space right now, Keeper has had to make some hard decisions in order to best honor our stakeholders, customers, and most importantly, our hard working employees. As such, it was very important to us that we went through an Optimization Evaluation to understand if there were any underperforming team members or under-utilized resources. As part of that exercise, we identified some individuals who had been underperforming (despite coaching outreach) and some roles that were non-essential or redundant. We continue to hire as our company is continuing to grow, and sometimes the hires we make aren’t always the right fit for the role, which is ok! We understand that we don’t always get it right but are committed to excellence for us and our customers.
      4.0
      Nov 8, 2022

      Great opportunity and incredible product

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is s huge business opportunity and the company seems to keep up with latest trends , product updates to serve any type of business size. Flexibility and good salary are definitely good pros

      Cons

      Fast growing environment some times changes don't follow the real strategy

      1.0
      Nov 6, 2022

      Typical Call Center job

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Nice Office - Ability to work remotely - PTO/Vacation

      Cons

      - Lots of micromanaging and tone policing. - Call center environment. - Effectively work in sales and billing as well. You will be expected to take these calls for the same pay. - Employees are QA'd on their worst performing cases whereas managers are responsible for QA'ing themselves. The result is a very skewed QA system. - High turnover. - Managers play favorites. - The company uses a lot of interesting language to promote their products. As a "frontline" rep, you will be expected to justify this to customers who will ask about this. - The consumer product and team overall are a secondary priority to the enterprise product and team. - Onboarding and training require lots of "homework" and reading outside of work hours. Very "High-School" esque.

      avatar
      Keeper Security Response
      3y
      Thanks for your feedback. Our Consumer Support team has one of our highest tenure rates at our entire organization, which I think speaks volumes for the mentorship and love that employees have for working on that team. Our consumer support team also has the highest internal promotion transfer rate, and many team members go on to other parts of our organization to continue their Keeper career. We understand that this type of work isn't for everyone, and unfortunately this specific employee was terminated for cause as we found out that they sent numerous fake support tickets in. We have a zero tolerance policy for treating our other team members like that, and as such this ultimately was not the right fit, but we wish you well.
      Viewing 181 - 183 of 288 Reviews
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      ReviewsKeeper Security reviews

      Glassdoor has 295 Keeper Security reviews submitted anonymously by Keeper Security employees. Read employee reviews and ratings on Glassdoor to decide if Keeper Security is right for you.