Is Kelly a good company to work for?

Kelly has an overall rating of 3.6 out of 5, based on over 9,300 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 71% of employees would recommend working at Kelly to a friend and 62% have a positive outlook for the business. The best reviews about Kelly have been left by employees working as Data Entry , Consultant and Data Entry Clerk .

Does Kelly pay their employees well?

According to anonymously submitted Glassdoor reviews, Kelly employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Kelly. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Kelly?

71% of Kelly employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kelly 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Kelly?

Substitute Teacher (531) , Recruiter (271) , Customer Service Representative (213) , Administrative Assistant (108) , Interpreter (102) , Technical Support (83) , Technical Support Representative (73) , Consultant (63) , Lab Technician (61) , Account Executive (51) , Senior Recruiter (46) , Contractor (44) , Tech Support (42) , Technical Support Advisor (41) , Staffing Supervisor (40)

What are the pros of working at Kelly according to real employee reviews?

"Good pay starting off and a lot of potential for future promotions for those interested." ((in 588 reviews)); "In some areas work from home is great" ((in 477 reviews)); "I like the flexability of working from home when sick and the people I work with are great" ((in 230 reviews)); "The training was great and the pay was ok considering it is a temp agency." ((in 163 reviews)); "Good work life balance but that was really due to the nature of my client’s work." ((in 121 reviews))

What are the cons of working at Kelly according to real employee reviews?

"No benefits for the first year so pregnant women only get 2 weeks off after having a baby." ((in 465 reviews)); "Poor management and zero knowledge of managerial responsibility" ((in 267 reviews)); "The salary is low and at the time recruiters used to work from 9 am to 8 pm without overtime pay." ((in 113 reviews)); "Poor communication: Town Halls where leadership talks at us and reads from prepared statements." ((in 88 reviews)); "Manager no raise rude extra" ((in 76 reviews))

What are employees saying about Kelly layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Kelly layoffs and their outlook for job security at Kelly in 2026.

What Kelly locations have received the highest employee ratings?

Longmont , Plaquemine , Clearwater , Fargo , Albuquerque , Gaithersburg , Schaumburg , Gulfport , Salt Lake City , Newport News

Kelly reviews

3.6

71% would recommend to a friend

(6,841 total reviews)

Chris Layden

81% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.4

Senior management

3.4

Career opportunities

3.2

Compensation and benefits

Kelly has an employee rating of 3.6 out of 5 stars, based on 6,841 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kelly employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

3.0

Jul 18, 2018

Using as a stepping stone until I see better.

Home advisor

Recommend

CEO approval

Business Outlook

Pros

They pay you on time through Direct Deposits. Great introduction when starting the position.

Cons

Haven’t been here for long. My impressions and experience began at 100% positive and only after a short while it’s dropped to 70% satisfaction overall. Nothing they offered was actually offered besides the pay and the position. I’m going to use this as something to ad on my resume and stick through it a bit longer. But I’ve been schooled enough to know when an organization is not striving to operate ethically, and it’s starting to look like this is exactly the case. I’ll be still searching for better opportunities just in case there’s no advancement regarding employee morale. Until then, I’m going to do my part and do it well!

1.0

Feb 14, 2018

Not for me

Tier i mac chat + tech support

Recommend

CEO approval

Business Outlook

Pros

They send you the equipment. good pay . Paid weekly

Cons

Youre given atleast 2 or 3 chats at a time. You must reply to each chat within 2 minutes of each other. Youre chats are monitored and youre graded aka your metrics . It's a surprise if you actually pass their rediculous guidelines for a chat. Not enough time to find the solution for the customer before they get irritated because your not giving them instant answers and you have to solve their issue within 30 or so minutes or less or you will get dinged . By the time you say hello to each customer It's time to go back and respond to the first customer again and you haven't even had a chance to look anything up. . You have really no time to research 3 different problems at once. And as soon as one chat is over a new one is beginning. It's impossible to focus on one customer at a time and really help them with their issue. If Customers are not happy with their product and leave negative feedback even if it had nothing to do with their interaction with you, it automatically reflects negatively on you. It takes upwards of 9 or more positive reviews to erase one bad one. After initial training youre dumped ijnto 2 or 3 chats instantly and if you need help you're pretty much on your own and, if you leave the company you can't come back to the program ever and if you move from assisting with iphone to mac there is no going back. I left work in tears many times from the stress. Good money but not worth the headache

Kelly Response

8y

Thank you for taking the time to provide your feedback. We take it very seriously and continually strive to do better. Your feedback is very helpful. ~The Kelly Services team

3.0

May 22, 2017

Laid off workers without notice

Home advisor

Recommend

CEO approval

Business Outlook

Pros

Work from home position They send you equipment (computer, ipod, phone, keyboard and other accessories) Offered paid training for two weeks

Cons

This is not a flexible work from home position, you are given a set schedule whether it works for you or not.

Viewing 43 - 45 of 6,841 Reviews

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Using as a stepping stone until I see better.

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Laid off workers without notice

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