Kemper reviews

Claim system too slow and needs improvement. Very short staffed and most of the valuable employees have sought employment elsewhere due to how the company is currently ran. Employees were not receiving their paychecks on time. No regard for hard working employees and when the time comes, raises are not given. A lot of petty employees work at Kemper causing uncomfortable working environment for other employees and HR does not assist with most issues. Moral has drastically gone down over the years. Kemper has lost some dedicated hard working employees due to Kemper’s ignorance.

I hate to focus on the bad, but here goes. This place can be great, but right now, it is not. Not enough staff to handle the amount of workload. And the volume is not crazy or anything, its more of the tedious, laborious, amount of administrative work. No bulk billing for vendors we use often, so get ready to issue payments to everybody. Uploading documents to a claim file one by one by one by one... You are usually so encumbered by all of the small things needed to get a file to completion, that you barely have time to write an estimate, review one of the, literally, thousands of policy forms and endorsements in order to make accurate coverage decisions, or return the multitude of phone calls you receive. Hey. You know that claim from 2015 that was reassigned to you in order to reissue an escheated check,? Yea, that goes against your time to first pay metric. Excuse me?! This isn't something that your front line folks need to handle. The systems we are currently using are nightmares, and there has not been a 2 week stretch where one or more has not had a bug or worse.