KeyBank Customer Service Representative reviews

4.3

80% would recommend to a friend

(40 total reviews)
avatar

Chris Gorman

99% approve of CEO

99% positive business outlook

Customer Service Representative I employees have rated KeyBank with 4.3 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative I professionals have an excellent working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Customer Service Representative I professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

40 reviews
5.0
Mar 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Work life balance No Sundays in my particular department Plenty of PTO Sick time

Cons

Sitting at a desk all day

3.0
Oct 17, 2023

A lot of issues

Recommend
CEO approval
Business Outlook

Pros

Key used to offer flexible schedules. That was nice but they no longer are as flexible.

Cons

Key is constantly having major issues which makes working at the call center very difficult.

Viewing 4 - 6 of 40 Reviews

Glassdoor has 3,828 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.