Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      KeyBank

      Engaged Employer

      KeyBank reviews

      3.6

      60% would recommend to a friend

      (3,513 total reviews)
      avatar

      Chris Gorman

      64% approve of CEO

      53% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Work/Life balance

      3.5

      Compensation and benefits

      3.4

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Mar 18, 2022

      Has potential

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management is great, they care and are supportive

      Cons

      The metrics are ridiculous, aht and fcr do not make sense

      2.0
      Jan 5, 2022

      Good pay, work from home, but they treat you like crap.

      Commercial customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is nice. I was able to move to Tampa, FL and keep the job. Pay is good. I made $21/hour with a flexible schedule. Starts at $19/hour. FT.

      Cons

      Benefits suck. Best plan has a $1500 deductible with UHC. You pay out of pocket for almost anything. I hated going to the doctor because it was always so much out of pocket. No advancement opportunities. They are implementing NPS/NSS and these affect your scorecard which affects you getting promoted or changing departments. Sentiment is also scored. It is a robot that grades you based off how "nice" you sound. I have done everything I could to get my score up but still fail and it blocks me from moving departments or positions.

      5.0
      Dec 8, 2021

      Great Company

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Work Life Balance - Vacation / PTO (sick combined is 3.5 weeks) - Benefits (Life, health, vision, dental, 401k, HSA, FSA) - Alot of room for growth. Great visibility to higher positions. Encouragement to move upwards within the company - Management very approachable - Much higher base salary/pay than most banks - Great company culture. Branch teams are often very cohesive. Ability to build strong relationships with colleagues for life. Fun themed days & dress down days. - Diversity, inclusion, equality focus is A+

      Cons

      - Poor commission pay. Most banks pay much more in commission. - Commission "rules" are incredibly complicated & you are often paid less than what you should per quarter. Getting these discrepancies solved is impossible. - Commission goals are too high. Alot of banks during COVID halted commission goals, Keybank continued to keep high goals even with lobbies closed. - Keybank systems are incredibly complicated, old, work slowly & crash. In a Banker role, there are about 8 systems we have to learn. This could easily be streamlined. Teller systems often crash & go offline. Key is working on updating some systems but they are very buggy & often disconnect.

      Viewing 310 - 312 of 3,513 Reviews
      Related searches: KeyBank jobs | KeyBank salaries | KeyBank benefits | KeyBank interviews | KeyBank conversations
      ReviewsKeyBank reviews

      Glassdoor has 3,823 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.