KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
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Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Nov 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Competitive base salary Decent benefits with good 401k match and vacation time Historically a company that put the needs of the customer first and supported their employees (prior to the financial crisis)

Cons

Poor incentive plan. 2009 they did not pay any loan production incentive to their loan officers no matter how much was produced. There is no incentive for other lines of business to refer you business and the computer system is slow and offers no real value in prospecting. You will be prospecting for 90+ percent of your business by yourself. The retail platform is not competitive with larger institutions and there is little walk in business both for teller as well as banker transactions. The company will change focuses, underwriting, and employee treatment regularily and is managed with a very short term focus. The management is under constant pressure because of poor company performance and they will quickly change what product they would like you to push and are quick to move to a performanance plan including termination.

2.0
Nov 11, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits comparable to most other banks Paid Time off and sick days plus national holiday help work life balance

Cons

They make you pay for your own blackberry/cell phone and its service. The culture changed to a management philosophy of "if you don't like it here or you don't like the changes we are making, then leave"

Viewing 3418 - 3420 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.