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      KeyBank

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      KeyBank reviews

      3.6

      58% would recommend to a friend

      (3,510 total reviews)
      avatar

      Chris Gorman

      62% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      4K reviews
      4.0
      Aug 24, 2010

      customer service rep

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      this is a great company to work with, the managers are very nice, team meetings are held on a regular basis

      Cons

      there really isnt much that I can think of, perhaps focus too much on sales and many customer can me annoyed by it

      2.0
      Aug 10, 2010

      Great in the begining, but many changes made it difficult to enjoy

      Sales and service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing benefits, generous PTO and 401K investment matching, flexible work/life balance.

      Cons

      Too much focus on unnecessary details and not on the big picture. Working 12-15 hours a day working on spreadsheets or clearing reports, and for what? In the end it doesn't matter. Key states they are in the relationship business, but from my experience, customer relationships suffered and I received more complaints than praise from customers on the level of service, all due to unattainable deadlines for paperwork. The management I worked under was horrible. I felt I was reprimanded for so many things that had nothing to do with me. I was the youngest person in the office, and my managers made comments and jokes about it DAILY. It was a very hard environment to work in. Procedures changed almost montly. Once you'd get used one new way of processing something, they'd change it again, and again. I felt like I could never get ahead.

      3.0
      Aug 4, 2010

      VP

      Vice president manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative and the managers are focused on employee retention

      Cons

      Up unitl 2Q 2010, we were not making any money

      Viewing 3424 - 3426 of 3,510 Reviews
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      ReviewsKeyBank reviews

      Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.