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      KeyBank

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      KeyBank reviews

      3.6

      58% would recommend to a friend

      (3,510 total reviews)
      avatar

      Chris Gorman

      62% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      4K reviews
      2.0
      Jun 1, 2010

      If you're interested in a longterm career, look elsewhere.

      Entry level employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the best reasons to work for Key Bank have to do with the fact that they're hiring often, they offer a fulltime position, the starting salary is above minimum wage, and it's a great opportunity to learn about fundamental banking and customer service.

      Cons

      Some of the reasons why one may not want to work at Key Bank is that some of the procedures for accomplishing a task are unclear, the possibility of annual increases (or raises) is not garaunteed, you are required, regardless of experience, to hold the entry level position for at least one year, and individual achievement is usually only recognized, superficially, by the leadership team and scarcely rewarded from a monetary standpoint.

      2.0
      Apr 28, 2010

      KeyBank Experience

      Relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is decent and the benefits are great. Vacation time is great too. Some coworkers are fantastic, but most are just "lifers" that have become accustomed to the way Key does things.

      Cons

      KeyBank is just a miserable place to work. When I started, I was promised raises at certain intervals, exposure to all parts of the bank, and, potentially, paying for some grad school. That never happened. Clients routinely get taken advantage of. Key is known as "fee bank" for good reason. The online banking feature for customers accounts does not post correctly, so clients get o/d fees when they diligently kept track of their accounts. You just feel bad when your customers, who are good people, get "nickel-ed and dime-d". Its a bad representation upon myself. The sales pressure is annoying, even when you have made goals they bug you for more. They expect every one to put people into investments, although most rm's are limited to selling fixed annuities. Fixed annuities are definitely not in every clients best interest. Alot of the day to day work stuff reminds me of the movie office space.

      2.0
      Apr 20, 2010

      It's just alright....

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits were much better when I started 4 years ago, however they have declined since. Management in my department leaves much to be desired, however, the overall appearance is that most people enjoy working here.

      Cons

      Management needs serious training. My current manager have never actually done my job, so their feedback is usually empty and shallow.

      Viewing 3466 - 3468 of 3,510 Reviews
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      ReviewsKeyBank reviews

      Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.