KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
avatar

Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
4.0
Dec 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Key is a great place to work because management truley cares about the employees and in general they are quite competent. They have excellent benefits and really promote advancement and professional development. Key is small enough to have access to senior managers as an employee but large enough to offer virtually any financial service that you would expect of a large bank. Pay is competitive and from what I hear on the retail said the sales force gets paid more than the competitors. Overall, the culture allows the various business units to work well together and this is emphasized regularly.

Cons

Key is large and like any large organization you're going to run into red tape at some point which just seems to hinder progress or efficiency at times. Also, Key is not as well known as some of the larger commercial banks and from a sales perspective it's sometimes difficult to sale the brand. Also the bank is large, but again it's small compared to larger commercial banks in the US. This means that while there is advancement opportunities that come with the turnover, the departments are relatively small and if you're waiting on that, you may be waiting for a little while.

3.0
Nov 25, 2008
Recommend
CEO approval
Business Outlook

Pros

Good pay compared to most companies in the local area and they are willing to pay for your education. They provide a lot of time off and the health care benefits is about average. The best of their benefits is their 401k with dollar for dollar match, along with a pension (vesting is 5 years). Management can be good or bad dependent on the personality of the manager. Overall my experience at Key Corp has provided more opportunities at other employers than I had before, thanks to the broad range of responsibilities that I had. Key Corp is worth working for dependent on your work hour preference, but its not for everyone.

Cons

Terrible work hours. Working from 7pm to 7am, 3 or 4 days a week is a pain to say the least. Health of my former coworkers was not that great due to the health problems caused from sleep depravation, but that is not the worst of it. Before I had left, there was change management within my division taking place, and upper management wanted to consolidate my department with another. There was 4 managers in both departments jocking for 2 positions; 2 of them were smart intelligent men, and the other two seemed to be YES men. Well, to say the least, the yes men were hired and the 2 good managers were laid-off. As I was finishing my past 2 weeks and moving on to better pastures; management took away 2 weeks worth of extra vacation time that the night crew was given, and wanted both day and night crews to work 30 minutes longer without extra pay. I lucked out, but unfortunately I do not know of the fate of my coworkers. The night crew I believe truely got the short end of the stick, because they lost the extra benefits for a job that is very demanding on one's body. This I think was very short-sighted on management's part.

1.0
Oct 25, 2008
Recommend
CEO approval
Business Outlook

Pros

KeyBank has a good infrastructure and descent products given their size. They actually have the potential to be a great bank. Unfortunately, their “Corporate Speak”, what they claim to be, versus what they are, are two different things. With different and competent middle management, Key has the potential of being a great institution.

Cons

Welcome to the “good ole’ boy network”. I am shocked at the people who are promoted based on who they know versus what they know. Experience, results and commitment, have little to no value in this organization. Work life balance, they could care less. I have never had the displeasure of working with such unethical individuals in my life. Their code of ethics policy states: fellow colleagues should respect and value one another. Not only is there a complete and total lack of respect, don’t turn your back, the first to put a knife in it is rewarded and celebrated. Most disheartening is that senior management is aware of these issues but choose to turn a blind eye to the problem. If you are a client of KeyBank, be assured, while they are friendly and cordial in meetings, they look at you as a contribution margin. The larger the contribution, the greater the chance you will be treated as more than a number. For these and many other reasons, KeyBank has a very high turnover rate, the working conditions are more than stressful. One person is expected to do the job of three or four. Additionally, their middle management, are some of the least experienced in the business. If you have no experience but are willing to align yourself properly, even at the cost of your integrity, this is the place for you to manage!

Viewing 3490 - 3492 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.